Regional Debt Manager-Flows-Consumer Durable

The Regional Debt Manager - Consumer Durable Flows, within the Collections department, plays a pivotal role in overseeing a team and coordinating operational recovery efforts to maintain the credit portfolio of the designated region. This individual is responsible for enforcing corporate policies and procedures to minimize delinquencies at the front end. By cultivating relationships internally and externally, opportunities for value creation are identified, aligning with the broader organizational goals of the bank. The Regional Debt Manager's role directly influences the financial institution's budget planning. Responsibilities include: - Accountable for the recovery of the designated product - Analyzing collection metrics to identify trends and collaborating with the Strategic Business Head to develop action plans that reduce delinquencies and maintain portfolio health - Monitoring performance of agency/collection executives based on set parameters to enhance productivity - Categorizing cases that require restructuring or legal intervention, creating and implementing action plans accordingly - Compiling information on competitor policies to establish an effective collection policy and trigger mechanism for the target customer segment - Ensuring team compliance with defined processes and policies when dealing with delinquent customers - Suggesting modifications to credit policies and monitoring processes based on NPA trends - Working closely with business and support teams to promptly address all issues - Overseeing agency management comprehensively and analyzing feedback received - Supervising recruitment, setting KRAs for direct reports, conducting performance evaluations, and monitoring overall team performance - Supporting subordinate development through feedback and regular training sessions Education Qualifications: - Graduation: Bachelors in Technology, Maths, Commerce, Arts, Science, Biology, Business, Computers, Engineering, or Management - Post-graduation: MBA, PGDM Experience: 10+ years of relevant experience,