Regional Debt Manager-Call Centre

Role Overview: As a Regional Collection Manager-Call Centre in the Retail Banking Collections function, your main purpose is to minimize losses to the bank by maximizing the recovery of debts owed. You will be responsible for devising strategies, collaborating with various departments, and leading a team to achieve the objective of minimizing losses, thereby contributing to the organization's financial goals. Key Responsibilities: - Design strategies to minimize losses by effectively recovering debt owed to the bank through call centers based on customer track records - Develop campaigns aligned with the collection strategy for maximum recovery - Collaborate with external vendor agencies by onboarding and training them to enhance recovery efforts - Drive initiatives to reduce the risk of fraud, maintain dashboards for productivity monitoring - Utilize automation and digital initiatives to improve process efficiency - Analyze delinquencies in detail and propose changes to product teams - Ensure adherence to internal compliances and regulatory framework - Work with the Head of Collections to reduce net credit loss and delinquency metrics - Train off-roll manpower for optimal performance Managerial & Leadership Responsibilities: - Recommend process changes to enhance service efficiency and quality in the assigned region - Identify opportunities for process and policy improvements in Retail Banking to drive operational efficiencies and customer service quality - Collaborate with internal stakeholders to leverage in-house synergies - Recruit and retain top talent for key roles in the reporting structure Qualifications Required: - Graduate in any discipline - Post Graduate in MBA Additional Details: No additional details provided in the job description. Role Overview: As a Regional Collection Manager-Call Centre in the Retail Banking Collections function, your main purpose is to minimize losses to the bank by maximizing the recovery of debts owed. You will be responsible for devising strategies, collaborating with various departments, and leading a team to achieve the objective of minimizing losses, thereby contributing to the organization's financial goals. Key Responsibilities: - Design strategies to minimize losses by effectively recovering debt owed to the bank through call centers based on customer track records - Develop campaigns aligned with the collection strategy for maximum recovery - Collaborate with external vendor agencies by onboarding and training them to enhance recovery efforts - Drive initiatives to reduce the risk of fraud, maintain dashboards for productivity monitoring - Utilize automation and digital initiatives to improve process efficiency - Analyze delinquencies in detail and propose changes to product teams - Ensure adherence to internal compliances and regulatory framework - Work with the Head of Collections to reduce net credit loss and delinquency metrics - Train off-roll manpower for optimal performance Managerial & Leadership Responsibilities: - Recommend process changes to enhance service efficiency and quality in the assigned region - Identify opportunities for process and policy improvements in Retail Banking to drive operational efficiencies and customer service quality - Collaborate with internal stakeholders to leverage in-house synergies - Recruit and retain top talent for key roles in the reporting structure Qualifications Required: - Graduate in any discipline - Post Graduate in MBA Additional Details: No additional details provided in the job description.