Regional Debt Manager-Call Centre

Role Overview: As a Regional Collection Manager-Call Centre in the Retail Banking unit based in Mumbai, your main responsibility will be to minimize losses for the bank by maximizing the recovery of debts owed. You will be required to devise strategies, collaborate with various departments, and work closely with Business Heads to design optimal plans for minimizing losses for Retail and Rural products. Your role is critical in directly impacting the financial institution's budget planning. Key Responsibilities: - Design strategies to minimize losses by effectively recovering debt owed to the bank through call centers - Create campaigns aligned with the collection strategy to ensure maximum recovery - Collaborate with external vendor agencies, onboard them, and provide training for maximum recovery - Drive initiatives to reduce fraud risk, monitor dashboards for productivity, and employ automation and digital initiatives for process efficiency - Analyze delinquencies in detail, recommend changes to product teams, and ensure internal compliances and regulatory framework adoption - Collaborate with the Head of Collections to decrease net credit loss and delinquency metrics - Train off-roll manpower for optimal performance Managerial & Leadership Responsibilities: - Recommend process changes to enhance service efficiency and quality in the assigned region - Suggest improvements to processes and policies in Retail Banking for operational efficiencies and high-quality customer service - Collaborate with internal stakeholders for in-house synergies - Attract and retain top talent for key roles in your reporting structure Qualification Required: - Graduate in any discipline - Post Graduate degree in MBA Additional Details: No additional details of the company are mentioned in the job description.,