Regional Customer Service Associated Director, ASPAC

Role Overview: You will organize and act as a facilitator for the Customer Service Industrial Applications community across the ASPAC region. Your key mission will involve partnering with both local and Global Industrial Applications Customer Service teams to develop and implement a customer service strategy for the region. Your contribution will be crucial in enhancing customer satisfaction, driving efficiency in service delivery, and evolving customer service activities to play a significant role in the region's commercial model. You will lead the regional service operations excellence for key indicators to contribute to the 2028 ambition revenues and profit goals. Key Responsibilities: - Build and develop a high-performing Customer Service operations team to ensure excellence in customer satisfaction by improving service processes, optimizing end-to-end service organizations, and monitoring relevant service KPIs. - Maintain a strong level of employee engagement within the team while building a talent pipeline through recruiting, developing, and retaining talents. - Lead a specific Implementation team and foster a community for the benefit of all regions. - Lead and manage all regional Customer Service procedures and activities to align with ASPAC Industry's business objectives, while maintaining customer relationships and public image. - Provide relevant Customer Service insights into long-term activities as a member of the ASPAC Leadership team to ensure seamless integration of the service strategy with regional objectives. - Foster collaboration across clusters, regions, and functions to develop a Customer Service network for best practices adoption and execution. - Anticipate future demands and trends in the ASPAC market while addressing immediate customer needs. - Work closely with the Global Customer Service management team to provide inputs and ensure ASPAC threats and opportunities are identified and addressed. - Ensure timely deployment of key service projects and initiatives across the region and maintain accurate installed based information. - Act as an escalation point to resolve complex situations with regional/local compliance and regulatory authorities for the ranges under your responsibility. - Provide expertise and knowledge acquisition to local Service teams by acting as an expert unit on ranges under your responsibility. - Drive necessary service processes for direct and indirect markets. Qualifications Required: - Minimum 8+ years of management experience with solid technical service experience at a regional or cluster level. - Technical degree in fields such as biology, engineering, IT, education related to service. - Experience in customer handling in IVD/Pharma/Food segments. - Proficiency in CRM related tools. - Strong leadership, influencing, communication, and interpersonal skills in a multicultural environment. - Ability to work and travel internationally as required (approximately 30-40% of travel time). - Fluent in English with a customer-centric mindset.,