Regional Food Application Specialist

As the Technical Champion of Industry Food Safety & Quality product ranges for the ASPAC region, your primary purpose and overall objective is to support first level AS in other ASPAC countries, improve customer satisfaction, and enhance service business from both technical and non-technical perspectives. You will also be responsible for being the Technical Trainer for key Food Ranges & Solutions. You will contribute to the business success of assigned product ranges by building key customer relationships, providing advanced field support, and driving the training needs for VITEK MS PRIME, VIDAS, and TEMPO applications. Additionally, you will act as the technical expert to understand unmet needs, facilitate soft sales to bioMerieux food ranges & solutions, and assist in the efficient installation of assigned product ranges. Furthermore, you will design, develop, and facilitate technical training sessions for key customers and bioMerieux staff. Your responsibilities will include delivering training sessions, contributing to the training creation process, and coaching subsidiaries on installation, training delivery, and troubleshooting at customer sites or remotely. In managing complaints and support desk activities, you will provide level 1.5 support to subsidiaries and distributors, represent GiCS on QA and Regulatory Compliance meetings, and oversee field actions and complaint management in close interaction with GiCS. Your role also involves improving overall customer satisfaction and service business through ASPAC RiCS workshops, projects, and activities. Additionally, you will develop training materials and identify training needs to enhance knowledge in the region, collaborating closely with Global Service and Marketing teams. To be successful in this position, you should have a Master's Degree or PhD equivalent in a related field of expertise, technical knowledge on at least 1 or 2 ranges of product/system/solutions, a minimum of 5 years" experience in a related function or industry, and knowledge of Customer Handling Process via CRM or escalated process Matrix tools. Soft skills and behaviors that are essential for this role include being committed to customer service, having a sense of urgency, autonomy, and discipline, possessing cross-cultural understanding and agility, being a dynamic learner, a team player, and having the ability to analyze, recommend, and challenge proposals to create effective solutions. You should also be capable of making decisions, providing business-based recommendations, presenting topics to senior management or project team meetings, and utilizing CRM for data and analytics.,