2 Food Sciences Jobs

Company Name BioMrieux Job Title Regional Food Application Specialist Job Location: New Delhi Description A family-owned company, bioMrieux has grown to become a world leader in the field of in vitro diagnostics. Our entrepreneurial adventure, begun over a century ago, is driven by an unrelenting commitment to improve public health worldwide. Since 1963, weve been paving the way in the field of in vitro diagnostics and have contributed greatly to improving public health and making the world a healthier place. The solutions that our teams imagine, develop and manufacture are key to enable healthcare professionals and industry players to make confident decisionsto improve patient outcome and ensure consumer safety Job Function: Sales & Key Account Management Primary Purpose And Overall Objective Of The Job Be the technical champion of Industry Food Safety & Quality product ranges for the ASPAC region. Support first level AS in other ASPAC countries. Improve customer satisfaction and service business from both technical and non-technical point of view. Be the Technical Trainer for key Food Ranges & Solutions . Main Accountabilities Contribute to Business success of assigned product ranges by building a key customer relation, providing advanced field support: Assist Key customers & Drive the Training needs for the VITEK MS PRIME, VIDAS and TEMPO applications as core ranges Be the technical confident to understand unmet needs and facilitate soft sales to bioMerieux food ranges & solutions. Work closely with FSE and AS local teams to install efficiently the assigned product ranges and get the instrument running in routine as well customers instrument operation and application. Help local AS and key customers to validate applications and solve technical issues. Contributing to continuous improvements to the current products / services, training materials and tools, etc. Design, Develop, and Facilitate technical Training of key customers and bioMerieux staff: Delivering training sessions; and contributing to the training creation process Be the referent on the assigned product ranges for the ASPAC 1st level AS Coaching subsidiaries to install, to deliver training and troubleshoot at customer site or remotely Manage complaints and Support Desk Activities By Providing level 1.5 support to subsidiaries and distributors for complaints, questions or suggestions and initiating investigations as necessary; representing GiCS on various QA and Regulatory Compliance meetings as need. Be the senior representative for Field Actions and complaint management on the ranges in close interaction with GiCS. Improve overall customer satisfaction and service business by different ASPAC RiCS workshops, projects and activities Providing action to application related process, organization insights, responsible for communication for application specialist group and implement improvement of service function. Support as needed business drive for related ranges and value added services. Be the PoC in region for the Food Safety & Quality Business technical / service related topics. Develop training materials & training needs for building knowledge in region Liaise closely with Global Service, Marketing teams to build on the G2M capabilities & knowledge of the solutions in the region. Be the PoC referent to connect on technical material build for training needs in region as per customer needs. Drive the day to day activities in supporting key accounts in region with local service teams. Typical Studies-Experience, Skills And Qualifications Masters Degree or PhD equivalent in related field of expertise (i.e., Microbiology, Molecular biology, Biotechnology or Food sciences & related fields). Technical Knowledge on at least 1 or 2 ranges of product/system/solutions. Minimum 5 Years Experience In Related Function Or Industry. Knowledge on Customer Handling Process via CRM or escalated process Matrix tools. Soft Skills And Behaviors Committed to customer and to service with Sense of urgency. Sense of autonomy and (self-)discipline. Cross cultural understanding & ability. Dynamic learner. Team player- feels responsible for coaching others and facilitating the integration of new comers. Able to analyze, recommend, and challenge proposals to create most effective solutions. Able to make decision or give business-based recommendation, and present topics to senior management or project team meetings. Able to use CRM to do data & analytics Apply Here https://career5.successfactors.eu/careerscompany=myHR Show more Show less

As the Technical Champion of Industry Food Safety & Quality product ranges for the ASPAC region, your primary purpose and overall objective is to support first level AS in other ASPAC countries, improve customer satisfaction, and enhance service business from both technical and non-technical perspectives. You will also be responsible for being the Technical Trainer for key Food Ranges & Solutions. You will contribute to the business success of assigned product ranges by building key customer relationships, providing advanced field support, and driving the training needs for VITEK MS PRIME, VIDAS, and TEMPO applications. Additionally, you will act as the technical expert to understand unmet needs, facilitate soft sales to bioMerieux food ranges & solutions, and assist in the efficient installation of assigned product ranges. Furthermore, you will design, develop, and facilitate technical training sessions for key customers and bioMerieux staff. Your responsibilities will include delivering training sessions, contributing to the training creation process, and coaching subsidiaries on installation, training delivery, and troubleshooting at customer sites or remotely. In managing complaints and support desk activities, you will provide level 1.5 support to subsidiaries and distributors, represent GiCS on QA and Regulatory Compliance meetings, and oversee field actions and complaint management in close interaction with GiCS. Your role also involves improving overall customer satisfaction and service business through ASPAC RiCS workshops, projects, and activities. Additionally, you will develop training materials and identify training needs to enhance knowledge in the region, collaborating closely with Global Service and Marketing teams. To be successful in this position, you should have a Master's Degree or PhD equivalent in a related field of expertise, technical knowledge on at least 1 or 2 ranges of product/system/solutions, a minimum of 5 years" experience in a related function or industry, and knowledge of Customer Handling Process via CRM or escalated process Matrix tools. Soft skills and behaviors that are essential for this role include being committed to customer service, having a sense of urgency, autonomy, and discipline, possessing cross-cultural understanding and agility, being a dynamic learner, a team player, and having the ability to analyze, recommend, and challenge proposals to create effective solutions. You should also be capable of making decisions, providing business-based recommendations, presenting topics to senior management or project team meetings, and utilizing CRM for data and analytics.,