Regional Collections Manager

As a Regional Collection Manager for Retail Assets in the Auto Loan, CVCE, Personal Loan, and Two-Wheeler Loan segments, your role involves the following responsibilities: Key Responsibilities: - Manage and control the Pre-NPA and NPA buckets of the mentioned loan categories. - Monitor delinquency trends, take proactive measures to reduce roll-forwards, and enhance recovery efficiency. - Achieve regional collection efficiency and resolution targets based on defined KPIs. Team Management: - Lead, guide, and mentor a team of 5 on-roll employees comprising Collection Managers/Officers. - Ensure alignment of the team with collection strategies, compliance practices, and performance benchmarks. - Conduct regular training sessions and performance reviews to enhance productivity and accountability. Agency & Vendor Management: - Manage and monitor collection agencies and field executives within the region. - Ensure adherence to bank policies, code of conduct, and regulatory guidelines by the agencies. - Evaluate agency performance through audits, reviews, and incentive structures. Stakeholder Management: - Collaborate closely with business teams, risk management, and legal departments for effective portfolio resolution. - Engage with regional leadership for resource planning, policy feedback, and escalations. Qualifications Required: - Bachelor's degree in a relevant field. - Proven experience in collections management within the retail asset sector. - Strong leadership and team management skills. - Excellent communication and stakeholder management abilities.,