37 Redmine Jobs - Page 2

Role Description Key Responsibilities: Test Planning & Strategy: Develop comprehensive test plans and strategies that align with project requirements and timelines. Test Case Design: Create detailed, comprehensive, and well-structured test cases based on requirements and specifications. Test Execution: Execute manual tests to validate functionality, usability, and performance of software applications. API & Database Testing: Conduct API testing to ensure proper integration and functionality; validate data integrity and accuracy in databases. Defect Tracking: Identify, record, document thoroughly, and track bugs using defect management tools like Jira, Bugzilla, or Redmine . Collaboration: Work with cross-functional teams, including developers and business analysts, to ensure quality throughout the Software Development Life Cycle (SDLC). Risk Identification: Proactively identify and report risks related to quality or schedules. Metrics Tracking: Track quality assurance metrics, such as defect densities and open defect counts, to assess product quality. Continuous Improvement: Stay up-to-date with new testing tools and test strategies to enhance testing processes. Progress Tracking: Monitor and report project progress from a QA perspective, ensuring alignment with project goals. Mandatory Skills Manual Testing: Extensive experience in manual testing, including functional, regression, and exploratory testing. API Testing: Strong knowledge of API testing methodologies and tools. Database Knowledge: Proficiency in database testing, including validating data integrity and executing SQL queries. Agile/Scrum Experience: Experience working in Agile/Scrum development processes, participating in sprint planning, stand-ups, and retrospectives. Test Case Management: Ability to create and maintain detailed test cases and scenarios. Defect Management: Experience in identifying, documenting, and tracking defects using tools like Jira or Bugzilla. Communication Skills: Excellent oral and written communication skills for effective collaboration and reporting. Analytical Skills: Strong analytical and problem-solving abilities to identify issues and propose solutions. Nice To Have Automation Tools: Familiarity with test automation tools like Selenium or Cucumber. Performance Testing: Experience with performance testing tools such as JMeter or LoadRunner. Security Testing: Knowledge of security testing practices and tools. Cloud Platforms: Familiarity with cloud platforms like AWS, Azure, or GCP. Soft Skills Team Collaboration: Ability to work efficiently with minimal supervision and as part of a team. Attention to Detail: Keen eye for detail to identify subtle defects and inconsistencies. Adaptability: Quick to learn and adapt to new tools, technologies, and methodologies. Client Interaction: Good in client interaction and articulation, presenting test results and solutions effectively. Skills Manual QA,APITesting,test strategy Show more Show less

Prepare FRD, BRD, and SRS documents. Lead Requirement Gathering, Gap Analysis, and Functional Analysis. Support Wireframing, UAT, and Agile project delivery. Work with tools like MS Office, Visio, JIRA, and Redmine.

Who Are We Looking For Role: HRBP Qualification: MBA Experience: 3+ years Location : Noida Job Summary The HR Business Partner (HRBP) acts as a strategic liaison between HR and business units, ensuring a seamless employee experience and aligning people practices with business goals. The role encompasses talent management, performance development, employee engagement, and HR operations, aiming to drive retention and performance across the organization. Key Responsibilities Employee Experience & Engagement: Partner with business leaders to design and improve end-to-end employee experience. Conduct onboarding and regular check-ins to ensure smooth integration and satisfaction. Organize engagement initiatives and skip-level meetings to build strong team dynamics. Identify employee concerns through regular one-on-ones and pulse surveys, and address them proactively. Talent Management & Retention: Track and analyze attrition and retention rates; perform root cause analysis. Develop and implement action plans to improve retention and reduce turnover. Facilitate career development initiatives and benefits enhancements. Performance Management: Drive quarterly performance review cycles: gather feedback, facilitate discussions, and finalize ratings. Support managers in performance documentation and initiate PIPs where necessary. Collaborate with leadership on talent reviews and succession planning. Recruitment & Resource Management: Initiate hiring requests (TRFs), coordinate with Talent Acquisition team, and manage interview panels. Assess internal talent availability and align skill sets with project requirements. Conduct bench talent mapping and organize skill enhancement initiatives. Learning & Development: Create and implement BU-specific training programs based on skill assessments. Coordinate with L&D team for design, delivery, and feedback on training initiatives. Track and evaluate impact of training programs on team performance. HR Operations: Manage onboarding logistics including workspace, buddy assignment, and communication setup. Ensure compliance with Redmine (time tracking system) and enforce penalties for non-compliance. Maintain HR metrics and reports, including technical allocations, bench data, and engagement outcomes. Culture & Rewards: Facilitate internal Rewards & Recognition programs (e.g., Emerging Star, Star Performer). Support grievance handling, conflict resolution, and provide org-level support on culture-building initiatives. Life At Successive Successive Digital cultivates a culture of collaboration and diversity within our global teams. We encourage personal and professional development through challenging and inspiring one another. Mentorship and on-the-job training opportunities support career growth and success. Our global presence offers onsite opportunities across our international offices. Comprehensive benefits, including maternity and paternity leave, are provided to support work-life balance. Our talent is encouraged to explore and work with various technologies. A “Professional Development Program” enhances technical and behavioral competencies. With the “Reward & Recognition” process, we acknowledge and celebrate team and individual achievements. Team outings, parties, sports events, and cultural activities establish a vibrant workplace culture and promote companionship among employees. Follow Us On Website: http://successive.tech/ Facebook: https://www.facebook.com/Successivetech/ LinkedIn: https://www.linkedin.com/company/successivetech Show more Show less

About Us Successive Digital, a digital transformation company, offers a comprehensive suite of solutions, including digital strategy, product engineering, CX, Cloud, Data & AI, and Generative AI services. We help companies continuously optimize business and technology that transform how they connect with customers and grow their business. Our team of technology specialists ensures that each solution is customized to the business’s specific needs, driving efficiency and performance. With the implementation of the latest technological advancements, we deliver business operations that ensure business continuity and make you stay ahead in a rapidly evolving digital landscape. Our Technical Expertise Digital Strategy: We create competitive business and IT operations transformation strategies to help companies stay ahead of the digital curve. Our approach includes assisting you in selecting the appropriate technical stacks and practices and working with people who can help you envision your business vision digitally. Product Engineering: We partner with you to deliver exceptional customer experiences and business outcomes by tailoring your applications to your unique needs. Our team combines deep industry and technical expertise in product engineering to create solutions that make a real impact and increase operational efficiency. Cloud: We help businesses harness the advantage of digital and innovation with cohesive cloud services, including enterprise modernization and cloud-native solutions. Our partnerships with public cloud providers such as AWS, Azure, and GCP enable us to architect application and remote infrastructure solutions that ensure resilience, scalability, and predictive performance. Customer Experience: We help companies build a connected ecosystem of their business that elevates customer and employee experience. Our approach includes business and technology assessment to incorporate design thinking at every stage of interaction and working backward from that point to transform the customer experience. We make use of the latest CX technologies, analytics, and reporting to track and measure customer experience transformation success for your business. Data & AI: We are experts in transforming raw data into valuable insights, enabling predictive analytics and real-time decision-making. Our expertise extends to data modernization and data architecture solutions, ensuring seamless integration with other systems. We enable a cohesive and efficient data ecosystem by optimizing your data infrastructure and enhancing interoperability. Partner with us, and rest assured, your organization will remain data-driven, agile, and innovative. Generative AI: We help companies identify business use cases for generative AI and enable them to develop robust generative AI models using public cloud platforms, foundational models, and open-source tools. Our team ensures that these models perform as expected and meet your needs. We also help you transit these models from proof of concept (POC) stages to full-scale production environments, ensuring a seamless and effective deployment. By leveraging cutting-edge generative AI technologies, we help you unlock new levels of creativity, efficiency, and innovation in your business operations. Industries We Serve Consumer Goods Media & Entertainment Government & Public Sector Retail & Commerce Agriculture Manufacturing Travel & Hospitality Healthcare & Lifesciences Chemical, Oil & Gas Transportation & Logistics Aerospace & Defence Automotive & Mobility Banking & Finance Who Are We Looking For Role: HRBP Qualification: MBA Experience: 2+ years Location : Noida Job Summary The HR Business Partner (HRBP) acts as a strategic liaison between HR and business units, ensuring a seamless employee experience and aligning people practices with business goals. The role encompasses talent management, performance development, employee engagement, and HR operations, aiming to drive retention and performance across the organization. Key Responsibilities Employee Experience & Engagement: Partner with business leaders to design and improve end-to-end employee experience. Conduct onboarding and regular check-ins to ensure smooth integration and satisfaction. Organize engagement initiatives and skip-level meetings to build strong team dynamics. Identify employee concerns through regular one-on-ones and pulse surveys, and address them proactively. Talent Management & Retention: Track and analyze attrition and retention rates; perform root cause analysis. Develop and implement action plans to improve retention and reduce turnover. Facilitate career development initiatives and benefits enhancements. Performance Management: Drive quarterly performance review cycles: gather feedback, facilitate discussions, and finalize ratings. Support managers in performance documentation and initiate PIPs where necessary. Collaborate with leadership on talent reviews and succession planning. Recruitment & Resource Management: Initiate hiring requests (TRFs), coordinate with Talent Acquisition team, and manage interview panels. Assess internal talent availability and align skill sets with project requirements. Conduct bench talent mapping and organize skill enhancement initiatives. Learning & Development: Create and implement BU-specific training programs based on skill assessments. Coordinate with L&D team for design, delivery, and feedback on training initiatives. Track and evaluate impact of training programs on team performance. HR Operations: Manage onboarding logistics including workspace, buddy assignment, and communication setup. Ensure compliance with Redmine (time tracking system) and enforce penalties for non-compliance. Maintain HR metrics and reports, including technical allocations, bench data, and engagement outcomes. Culture & Rewards: Facilitate internal Rewards & Recognition programs (e.g., Emerging Star, Star Performer). Support grievance handling, conflict resolution, and provide org-level support on culture-building initiatives. Life At Successive Successive Digital cultivates a culture of collaboration and diversity within our global teams. We encourage personal and professional development through challenging and inspiring one another. Mentorship and on-the-job training opportunities support career growth and success. Our global presence offers onsite opportunities across our international offices. Comprehensive benefits, including maternity and paternity leave, are provided to support work-life balance. Our talent is encouraged to explore and work with various technologies. A “Professional Development Program” enhances technical and behavioral competencies. With the “Reward & Recognition” process, we acknowledge and celebrate team and individual achievements. Team outings, parties, sports events, and cultural activities establish a vibrant workplace culture and promote companionship among employees. Follow Us On Website: http://successive.tech/ Facebook: https://www.facebook.com/Successivetech/ LinkedIn: https://www.linkedin.com/company/successivetech Show more Show less

We are looking for a dependable and detail-oriented L1 Support Executive to provide first-line support for enterprise-grade software products used in domains such as content workflows, data management, and domain-specific platforms. The ideal candidate will assist users in resolving day-to-day issues, answering product-related questions, and escalating complex problems to higher support tiers. This role is ideal for someone with strong communication and organizational skills who enjoys working across varied digital platforms and supporting users from diverse professional backgrounds. Qualifications & Skills Bachelor’s degree in Computer Science, Information Technology, or a related field. 1+ years of experience in a helpdesk, product support, or L1 technical support role. Strong verbal and written communication skills in English. Familiarity with support ticketing and service desk tools, such as: Jira Service Management / Jira Service Desk Redmine Freshdesk Zendesk Zoho Desk Ability to troubleshoot software usage issues and guide non-technical users effectively. Basic understanding of digital platforms that manage structured workflows or large datasets. Preferred: Exposure to platforms dealing with structured data, content pipelines, or industry-specific software solutions. Ability to handle support for multiple products or modules simultaneously. Experience documenting solutions and creating support articles or FAQs. Familiarity with tools such as: Confluence (for documentation) Microsoft Excel or Google Sheets File formats such as CSV, JSON, or XML Remote support tools (e.g., TeamViewer, AnyDesk) Roles & Responsibilities Serve as the first point of contact for customers encountering issues with business applications. Provide prompt and professional responses to support tickets, emails, or chat queries. Troubleshoot common user issues and guide users through application features and provide step-by-step instructions for common tasks. Document all support interactions and maintain accurate ticket records. Escalate advanced issues to L2 support or technical teams with clear context and logs. Contribute to the maintenance of internal knowledge bases and support documentation. Monitor support queues and ensure timely resolution within agreed SLAs. Collaborate with internal teams to identify recurring issues and suggest usability improvements.

Job Title: QA Lead (Automation) Location: Nagercoil, Tamil Nadu Experience: 8+ Years Company: FinSurge Private Limited About FinSurge FinSurge is a global Murex business partner delivering cutting-edge financial solutions to banking and financial institutions worldwide. We specialize in SaaS product offerings, Murex consultancy, and software product development. With expert teams across Singapore, India, Malaysia, Hong Kong, Indonesia, the UK, and the US, we empower capital markets with innovation and precision. Key Responsibilities Convert end-to-end user scenarios into comprehensive and reusable test cases Execute test cases with high attention to detail and accuracy, documenting discrepancies clearly Design, develop, and maintain automated test scripts using Selenium , Cypress , and Playwright Perform API testing using tools like Postman or REST-assured Conduct Functional , Regression , and Database Testing (SQL) Manage defects using tools such as HP ALM, Redmine, or JIRA Collaborate with developers, product managers, and business analysts throughout the SDLC Prepare Test Summary Reports , Bug Reports , and Status Updates at the end of each sprint or release Automation Architecture Responsibilities Design scalable, maintainable, and reusable test automation frameworks using Java and open-source tools Define test architecture and strategy across UI, API, and backend testing Integrate automation suites into CI/CD pipelines (e.g., Jenkins, GitLab CI) Establish coding standards and best practices for test automation Evaluate and recommend new tools and frameworks for enhancing test automation Lead code reviews, mentor QA team members, and ensure framework quality and performance Skills Required Strong hands-on expertise in Java , Selenium , Cypress , Playwright , and API testing In-depth knowledge of automation architecture, design patterns, and test frameworks Familiarity with tools like TestNG , Cucumber , Maven , and Gradle Experience in SQL and database validations Proficient in Agile and Waterfall testing methodologies Excellent verbal and written communication skills in English Detail-oriented mindset with a strong commitment to quality 2+ years of Banking domain QA experience Nice to Have ISTQB Certification Experience in performance testing (LoadRunner, JMeter, Gatling) Basic knowledge of HTML, CSS, and scripting languages (JavaScript, Python) Benefits On-site opportunities in Singapore, Malaysia, Hong Kong, Indonesia, and UK Collaborative and inclusive work environment Work with a passionate team driving fintech innovation Show more Show less

Introduction IBM’s Ceph[1] engineering organization is looking for a senior software engineer to join the RBD team. In this role you will collaborate with our worldwide Ceph engineering team to develop and enhance RBD[2], the file system component of the Ceph software-defined distributed storage system. You will design and implement new capabilities and features to enable new use cases while improving scalability, performance and efficiency. You will participate in a vibrant and active open source community[3] to deliver enterprise-quality software. RBD comprises a wide-ranging software suite including Linux kernel and userspace clients, optional caches, and disaster recovery daemons, in addition to higher-level APIs for integrating with other systems (OpenStack, OpenShift, NVMeoF, etc). As a member of the RBD engineering team, you will have the opportunity to learn and work in many of these areas according to your experience and technical background. Candidates will be excited to develop new distributed algorithms to build out end-user features of the storage system, such as enhanced consistency groups, disaster recovery, and multi-tenant capabilities. You will work remotely with a worldwide team so communication is key. You will collaborate with others using modern open source tools including git (and GitHub), Jenkins, Redmine, and community-developed testing and validation tools. [1]: https://ceph.io/en/news/publications/, https://www.youtube.com/c/Cephstorage [2: ]https://docs.ceph.com/en/reef/rbd/ [3]:https://github.com/ceph/ceph, https://tracker.ceph.com/projects/rbd Your Role And Responsibilities Work closely with the global Ceph open-source, multi-company engineering team to develop and enhance RBD, the block storage component of the Ceph software-defined distributed storage system. You will collaborate with other developers and users by attending online meetings, participating in email lists and online chat rooms, preparing written documentation, and giving presentations about your work. You will be expected to work proactively with other team members and the community to develop your own knowledge, and to be ready to mentor new contributors as you develop expertise. Contribute to the development of RBD by designing and implementing new functionalities that enable innovative use cases. This includes designing new distributed algorithms, implementing them across clients and servers, and writing automated test cases to demonstrate they work. You will also identify and fix bugs and propose performance enhancements. This will involve work across our C++-language userspace clients, our Linux in-kernel client (which you may either develop on your own, or arrange with our kernel maintainers), and our messaging layer for storing data within Ceph's "RADOS" distributed object store. Required Technical And Professional Expertise Experience working with C++ codebases, or other systems languages and demonstrated ability Good debugging skills both live system and offline core files Able to troubleshoot issues in production and assits Customer facing team for root cause analysis Excellent English written and verbal communication skills, for our worldwide team Basic knowledge of Python, to use and enhance testing Experience in git and github Demonstrated ability to understand large codebases and develop significant new features Preferred Technical And Professional Experience Experience with data storage and/or file systems Experience building distributed systems Experience working on distributed teams is a plus Past contribution to open source projects is favorable Show more Show less

Job Description Intermediate consulting position operating independently with some assistance and guidance to provide quality work products to a project team or customer that comply with Oracle methodologies and practices. Performs standard duties and tasks with some variation to implement Oracle products and technology to meet customer specifications. Standard assignments are accomplished without assistance by exercising independent judgment, within defined policies and processes, to deliver functional and technical solutions on moderately complex customer engagements. 10+ years of overall experience in relevant functional or technical roles. Undergraduate degree or equivalent experience. Product or technical expertise relevant to practice focus. Ability to communicate effectively and build rapport with team members and clients. Ability to travel as needed. Career Level - IC3 Responsibilities Preferred Qualifications 10-18 years of industry experience working on BRM/ECE/PDC with good domain knowledge on Telecom Industry and Business Support System. Mandatory Skills: More than 8+yrs of total experience working on Telecom domain on the configuration and release management of Oracle BSS product like BRM/ECE/PDC/OCOMC. Hands on experience on Oracle BRM/ECE/PDC configuration management tools such as GIT, SVN etc and policies. Good understanding on Branching, Merging releases, version control, posting releases to various environments including non-production and production envrionments. Good to have experience on installation of Oracle BRM/ECE/PDC/OCOMC. Good to have experience and knowledge on CNE concepts, dockers, kubernetes, understanding on helm chart updates, and knowledge on BRM/ECE CNE. Exposure to one of the configuration and release management tool like SVN, GIT, CVS etc. Exposure to any of defect tracking tool like Jira, Redmine etc.. Desirable Functional/Technical Skills: Domain knowledge on Pre-paid, Post-paid Billing areas for Broadband/Wireless Voice/SMS/Data service provider. Good problem solving, troubleshooting & communication skills. 3 Should have customer-facing skills and should be able to drive workshops with the customer using Oracle tools, technologies, products, and methodologies. Strong communication skills to deal with internal stakeholders, customers, and partners. Willingness to Travel About Us As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity. We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all. Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs. We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law. Show more Show less

Dear Candidate, We are hiring a PHP Developer to maintain and develop server-side logic and backend systems for dynamic web applications. The role includes working on CMS platforms and custom applications. Key Responsibilities: Develop and maintain backend systems using PHP . Work with frameworks like Laravel, Symfony, or CodeIgniter . Write secure and maintainable code and manage databases. Integrate APIs, payment gateways, and third-party tools. Troubleshoot and optimize existing applications. Required Skills & Qualifications: Proficient in PHP 7/8 , MySQL, and MVC frameworks Experience with Laravel or Symfony Familiar with JavaScript, HTML, CSS Understanding of REST APIs, caching (Redis/Memcached) Experience with WordPress or Magento is a plus Soft Skills: Strong troubleshooting and problem-solving skills. Ability to work independently and in a team. Excellent communication and documentation skills. Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Kandi Srinivasa Reddy Delivery Manager Integra Technologies

• Agile/Scrum/Kanban processes. • Technical experience with web/mobile application development. • Database queries and scripts. • Logical reasoning and scripting knowledge • Project management tools such as JIRA, Redmine, and Trello.

Job Description Role: Senior Employee Technology Support Analyst Shift - US As a Senior Employee Support Analyst, you will support a diverse set of Products and Services within an agile cross-functional product development team. A willingness to take ownership of products running in production and providing frictionless experience to end-users is a key part of this role along with providing feedback and input to help shape the modernizing and building better products. The team is passionate about keeping our systems modern, reusable, and maintainable. You will be shaping the future of Morningstar DBRS’s Products and helping to make Morningstar DBRS a technology-first environment. The role will be to work with team members in North America and Mumbai and support DBRS Morningstar’s global offices. Responsibilities Support a diverse set of Products and Services; applying technical knowledge to assist end-users and stakeholders. Research to identify issues; provide timely resolution, and communication of outcomes to all appropriate team members. Communicate effectively to convey complex technical information, via email, chat, ticketing system and attendance in bridge calls. Understand and educate end-users on complex user experiences. Build a knowledge base for end-users and support analysts Make software improvement recommendations to enhance user experience and increase support analyst autonomy. Track, evaluate, and determine resolution approach for credit products and underlying data issues. Demonstrate a high sense of ownership of the issues in the product ticket queue. Be responsive and provide timely updates, follow-up, expedition, and resolution. Articulate and evangelize the strength, quality, and value of the product, acting as a subject matter expert where necessary. Think strategically when it comes to understanding client requirements, problem-solving, and project management skills Requirements: 3+ years of experience in Application Production L1 (Level 1) & L2 (Level 2) support. 2+ years of experience of managing applications involving technologies such as.net/ python/ AWS / JavaScript/Any JavaScript framework 2+ years of experience debugging SQL Queries and Stored Procedures in a relational database management system (RDBMS). Ability of troubleshooting applications independently with multiple concurrent priorities. Ability to collaborate successfully with team members & teams (end users, functional teams, release manager, development team) Knowledge of Service Level Agreement management, Incident management, Service request handling, Application Monitoring (alerts, logs), etc. Experience with any service desk tool, such as BMC Remedy, ServiceNow, JIRA, Redmine, CA Service Desk etc. Excellent communication skills – verbal, listening, reading, writing Availability to work on rotation shifts between NA American & Australian shifts Qualifications: A bachelor’s degree in computer science or related field Good to have: Demonstrated domain knowledge in financial/investment data, and/or analytics Working knowledge of monitoring tools e.g., Splunk, New Relic etc. Morningstar is an equal opportunity employer About Us Morningstar DBRS is a leading provider of independent rating services and opinions for corporate and sovereign entities, financial institutions, and project and structured finance instruments globally. Rating more than 4,000 issuers and 60,000 securities, it is one of the top four credit rating agencies in the world. Morningstar DBRS empowers investor success by bringing more transparency and a much-needed diversity of opinion in the credit rating industry. Our approach and size allow us to be nimble enough to respond to customers' needs in their local markets, but large enough to provide the necessary expertise and resources they require. Market innovators choose to work with us because of our agility, tech-forward approach, and exceptional customer service. Morningstar DBRS is the next generation of credit ratings. If you receive and accept an offer from us, we require that personal and any related investments be disclosed confidentiality to our Compliance team (days vary by region). These investments will be reviewed to ensure they meet Code of Ethics requirements. If any conflicts of interest are identified, then you will be required to liquidate those holdings immediately. In addition, dependent on your department and location of work certain employee accounts must be held with an approved broker (for example all, U.S. employee accounts). If this applies and your account(s) are not with an approved broker, you will be required to move your holdings to an approved broker. Morningstar’s hybrid work environment gives you the opportunity to work remotely and collaborate in-person each week. While some positions are available as fully remote, we’ve found that we’re at our best when we’re purposely together on a regular basis, typically three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are, you’ll have tools and resources to engage meaningfully with your global colleagues. R06_DBRSInc DBRS, Inc. - US Legal Entity Show more Show less

We have an urgent opening for IT Helpdesk Engineer position with our esteemed client manufacturing automobile parts MNC at Pune- Khed location. Designation / Department - IT Help desk Qualification - IT graduate Experience - 6 to 8 years Candidate Profile - Male / Female Interested Candidates can mail your updated resume at unihr02@gmail.com Position: IT Helpdesk Engineer (Work from home basis) Job Description: We are seeking a motivated and technically skilled Helpdesk Technician to join our team. The ideal candidate will be responsible for providing first-level support to our users, ensuring the smooth operation of our IT systems and services. This role requires a strong understanding of Office 365, ticketing systems, and various IT support tools. Key Responsibilities: Provide first-level support for Office 365 applications, including Outlook, Teams, and other Office suite tools. Manage and resolve tickets using our ticketing system (e.g., Redmine). Assist users with email-related issues and configure anti-spam settings. Assist in the configuration and maintenance of Office suite applications. Troubleshoot and resolve technical issues related to hardware and software. Document and track issues, resolutions, and follow-up actions in the ticketing system. Collaborate with other IT team members to ensure timely resolution of issues. Provide excellent customer service and maintain a high level of user satisfaction. Assist users with remote VPN connections. Help users manage FIDO2 authentication. Required Skills and Qualifications: Basic understanding of Office 365 applications and services. Experience with ticketing systems, preferably Redmine. Knowledge of email systems and anti-spam configurations. Ability to configure and support Office suite applications (Outlook, Teams, etc.). Strong problem-solving skills and attention to detail. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Willingness to learn and adapt to new technologies.