Recruiting Ops Support Analyst

Role Overview: As an Ops Sup Analyst 1 at Citi, you will be responsible for providing operations support services such as record/documentation maintenance, account maintenance, imaging, and coordinating the opening of accounts with the Operations - Core Team. Your role will also involve acting as the liaison between various stakeholders including operations staff, relationship managers, project managers, custodians, and clients. Your main objective will be to provide day-to-day operations support in line with Citi's operations support infrastructure and processes. Key Responsibilities: - Perform business analysis and document the current and future state of Client Reports and Advices - Provide regular status updates and create presentations for project updates - Collaborate with Legal & Compliance teams to ensure sign-off on all regulatory business requirements - Act as the primary liaison between business stakeholders and technology, advising on priorities, risks, costs, and delivery timelines - Create training sessions, webcast demos, User Acceptance Test scripts, and business scenarios - Manage project plans and follow-ups across various departments - Focus on delivering regulatory client deliverables like legal statements, performance reporting, advices, letters, and notices - Ensure exceptional client experience while meeting client requirements and adhering to compliance and regulatory standards Qualifications: - Previous relevant experience preferred - Proficiency in Microsoft Office - General knowledge of client reporting in the industry and among competitors - Working knowledge of SQL environments and database queries - Strong organization and time management skills - Demonstrated problem-solving and decision-making abilities - Clear and concise written and verbal communication skills Education: - Bachelors degree/University degree or equivalent experience Please note that this job description provides a summary of the work performed, and additional job-related duties may be assigned as needed.,