RECOVERY OFFICER

The Recovery Officer is responsible for managing overdue accounts and ensuring the timely recovery of outstanding dues from customers. The role includes field visits, follow-ups, negotiations, and legal escalations when necessary, to minimize bad debts and ensure credit discipline. Key Responsibilities - Follow up with delinquent customers through calls, field visits, and written communication to recover dues. - Coordinate with legal teams to initiate legal recovery action for non-compliant cases. - Submit timely reports and updates to the Recovery Manager on collection status. - Ensure customer handling is professional and within legal and ethical recovery practices. - Track and manage NPA (Non-Performing Asset) accounts and suggest recovery strategies. - Conduct skip tracing to locate absconding borrowers. - Collaborate with credit and sales teams to understand customer profiles and minimize future defaults. Required Qualifications - Minimum qualification: 10+2; Graduation preferred. - 1-3 years of experience in collections, recovery, or fieldwork, preferably in financial services. - Strong negotiation, communication, and interpersonal skills. - Ability to work in high-pressure environments and manage time effectively. - Basic computer skills (MS Office, CRM tools). - Must have a two-wheeler and valid driving license (mandatory for field recovery roles). Preferred Industries - NBFCs / Banks - Microfinance Institutions - Fintech / Digital Lending Platforms - Telecom / Utility Services with bill recovery Employment Type: Full-Time Compensation: [Insert Salary Range] Contact Details: resume(dot)eternalhr.com,