Recovery Manager

Key Responsibilities:

• Develop and implement effective recovery strategies for overdue loans and delinquent accounts.
• Manage both in-house and outsourced collection setups, including agency onboarding, performance monitoring, and escalation handling.
• Analyze MIS reports to track portfolio performance, identify critical cases, and guide recovery actions.
• Ensure timely follow-ups with customers for settlements, repayments, and resolution of overdue accounts.
• Collaborate with legal teams to initiate appropriate legal actions for asset restructuring and recovery in loss cases.
• Monitor collection efficiency through forward flow, backward flow, resolution bucketing, and other analytical frameworks.
• Ensure adherence to internal policies and regulatory compliance in all recovery processes.
• Provide regular updates to senior management on recovery performance, risks, and strategic interventions.

Qualifications & Skills:

• Bachelors degree).
• 3-8 years of experience in collections and recovery, preferably in financial services or lending institutions.
• Strong understanding of legal recovery processes and regulatory guidelines.
• Excellent analytical, negotiation, and communication skills.
• Experience in managing teams and external agencies.
• Proficiency in MS Excel, MIS reporting, and recovery tools.