Receptionist/Administrator

1. Job Title: Receptionist2. Job Responsibilities:

• Greeting Visitors: Welcome visitors, clients, or guests and ensure they are properly checked in. May direct them to the correct department or individual.
• Answering Phones: Respond to phone calls, route calls to the appropriate department or person, and take messages when necessary.
• Handling Inquiries: Provide information to callers or visitors about the company’s services, products, or general inquiries.
• Scheduling Appointments: Manage appointment bookings, maintain appointment calendars, and ensure that there are no scheduling conflicts.
• Administrative Support: Perform general office tasks such as filing, data entry, mail distribution, and photocopying.
• Managing Mail: Sort and distribute incoming mail and packages, prepare outgoing mail, and manage courier services.
• Maintaining Reception Area: Ensure the front desk area is neat, organized, and presentable. This includes managing the cleanliness and appearance of waiting areas.
• Customer Service: Act as the first point of contact for customers and visitors, providing a welcoming and professional experience.
• Managing Deliveries: Track and sign for deliveries, and ensure packages are distributed correctly within the office or building.
• Handling Payments: In some organizations, receptionists may assist with invoicing or take payments for services or products.

3. Skills Required:

• Communication Skills: Clear verbal and written communication, including telephone etiquette.
• Interpersonal Skills: Ability to engage with people in a friendly and professional manner, both in person and over the phone.
• Organizational Skills: Manage schedules, appointments, and multiple tasks effectively.
• Multitasking: Handle multiple duties and interruptions in a fast-paced environment.
• Customer Service Orientation: Prioritize client or guest satisfaction and maintain a calm, positive demeanor.
• Tech-Savvy: Familiarity with office equipment (phones, fax machines, printers) and software tools (word processors, spreadsheets, CRM systems).
• Time Management: Ability to prioritize and manage time effectively, especially during peak periods.
• Attention to Detail: Ensure accuracy in scheduling, data entry, and message-taking.

4. Qualifications:

• Education: A high school diploma or equivalent is typically required; a degree in business administration or related field can be advantageous.
• Experience: Prior experience in customer service, administrative support, or front office roles can be beneficial but is often not a strict requirement.
• Certifications: While not always necessary, certifications in office administration, customer service, or similar areas can enhance employability.

5. Work Environment:

• Office Setting: Receptionists usually work in corporate offices, healthcare facilities, hotels, government buildings, or retail environments.
• Work Hours: Depending on the business, this role could be full-time or part-time. Some may require evening or weekend shifts, particularly in hospitality or customer service settings.

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person