Receptionist/Administrator

The Academy Receptionist is the first point of contact for students, parents, visitors, and staff. You will manage communications (in person, phone, email), support administrative tasks, maintain records, and help with the day-to-day flow of the academy. The ideal candidate is friendly, professional, detail-oriented, and able to multitask in a busy environment.

Key Responsibilities / DutiesFront Desk & Communication

• Greet and welcome visitors, students, parents, and guests; determine their needs and direct them appropriately
• Answer phone calls (multi-line if applicable), respond to or forward inquiries, take messages
• Manage incoming and outgoing emails and correspondence
• Issue visitor passes or badges (if applicable) and maintain visitor sign-in logs
• Announce or direct students and guests to appropriate personnel or classrooms

Administrative & Office Support

• Maintain and update student, staff, and visitor records in database / system
• Handle admissions inquiries: provide information, schedule appointments, send brochures or enrollment forms
• Assist with registration, enrolment, and fee collection (or coordinate with finance)
• Prepare, photocopy, scan, sort, and distribute administrative materials
• Receive, sort, and dispatch mail, parcels, deliveries
• Maintain inventory of front-office supplies, school stationery, brochures, forms
• Create and maintain filing systems (digital and hardcopy)
• Coordinate with teaching staff and management for scheduled events, meetings, parent-teacher conferences
• Support internal communications: notices, announcements, internal memos
• Provide first-level assistance to students or staff (e.g. signing in/out, attendance, basic questions)
• Assist in maintaining a clean, organized, and professional reception area

Other Duties

• Monitor student attendance, check absences, notify relevant staff or parents
• Support during special events, functions, and academy programs
• Liaise with external vendors, service providers, and contractors visiting the academy
• May assist in basic finance tasks like issuing receipts, handling petty cash (if applicable)
• Escalate issues to management when necessary and follow up on pending matters

Qualifications / Requirements

• Education: Minimum: High school diploma or equivalent. (A certificate or diploma in office administration / secretarial studies / business is a plus.)
• Experience: 1–2 years in reception, front-office, or customer-facing administrative role preferred
• Skills:
• Excellent verbal and written communication skills
• Strong interpersonal skills; customer oriented and pleasant demeanor
• Proficiency in MS Office (Word, Excel, Outlook) and basic computer use
• Ability to multitask, prioritize, and work well under pressure
• Good organizational and time-management skills
• Attention to detail and commitment to accuracy
• Discretion and confidentiality when handling personal or sensitive information
• Ability to work independently as well as part of a team
• Other:
• Comfortable interacting with children, parents, and staff in an educational setting
• Punctual and reliable
• Professional appearance and demeanor

Working Hours & Conditions

• Full-time, Monday to Saturday, or 5
• [Specify timings, e.g. 9:00 AM – 6:00 PM (or as applicable)]
• Occasional overtime or work during events, open houses, weekends as needed
• Work from the academy’s front office; mostly indoor work
• Occasional movement—walking to classrooms, delivering documents, etc.

Compensation & Benefits

• Incentives / performance bonus (if applicable)
• Paid leave, holidays
• [Other benefits your academy offers, e.g. staff training, reimbursements, medical aid, etc.]

Job Type: Full-time

Pay: ₹8,086.00 - ₹22,025.80 per month

Work Location: In person