Receptionist

Job Title: Receptionist

Department: Front Office
Reporting To: Hotel Manager

Job Summary

The Receptionist is responsible for managing the hotel front desk, welcoming guests, handling check-ins and check-outs, attending phone calls, and ensuring a smooth and professional guest experience. The role is critical in representing the hotel’s brand and maintaining operational coordination between guests and hotel staff.

Key ResponsibilitiesFront Desk Operations

• Greet guests professionally and assist with check-in and check-out procedures
• Handle room availability inquiries and guest requests
• Manage guest registration and documentation
• Issue room keys and provide basic hotel information

Guest Services

• Address guest queries, requests, and complaints courteously
• Coordinate with housekeeping, maintenance, and management for guest needs
• Ensure a positive and comfortable guest experience

Communication & Coordination

• Answer incoming calls and redirect them appropriately
• Maintain communication with hotel departments for daily operations
• Handle walk-in and phone inquiries professionally

System & Record Management

• Update guest details in CRM / hotel management software
• Maintain daily check-in, check-out, and occupancy records
• Assist in basic billing and invoice coordination (if required)

Administrative Duties

• Maintain front desk cleanliness and organisation
• Prepare basic daily reports for management
• Support hotel management with assigned administrative tasks

Skills & Requirements

• Good communication skills (Hindi & English preferred)
• Basic computer knowledge (CRM / billing software)
• Professional appearance and customer-friendly attitude
• Ability to handle guests calmly and efficiently
• Willingness to work assigned shifts

Experience & Qualification

• Minimum qualification: 12th Pass / Graduate preferred
• Experience in hotel front office or customer service preferred
• Freshers may be considered

Working Hours

• As per assigned shift schedule
• Rotational shifts applicable (day / night)

Performance Indicators (KPIs)

• Guest satisfaction and feedback
• Accuracy of records and data entry
• Professional conduct and communication
• Timely handling of guest requests

Job Type: Full-time

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

• Food provided

Work Location: In person