Receptionist

Randstad

0 - 3 years

2 - 3 Lacs

hyderabad

Posted:3 weeks ago| Platform:

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Skills Required

front office front desk front office management reception hospital guest relations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & responsibilities

Position Summary

The Front Desk Receptionist plays a critical role in creating a positive patient experience. This role is responsible for managing all front-office administrative tasks, facilitating patient flow, and acting as the liaison between patients, phlebotomists, radiologists, and the back-office staff.

Key Responsibilities

Patient & Customer Service

Warmly greet and welcome all patients, visitors, and vendors in a professional and empathetic manner.
Assist patients with the check-in and check-out process, answering routine questions about procedures, preparation, and wait times.
Manage patient inquiries, concerns, and complaints with a calm, courteous, and problem-solving attitude.
Ensure the waiting area is clean, organized, and maintains a comfortable and professional atmosphere.
Maintain strict confidentiality of all patient and laboratory information, adhering to all privacy regulations.

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