If Uniform is given then without failure You should be in Uniform daily. If no uniform , dress well which is sober and avoid party dress, deep neck tees, short tees, etc.

You should be well appeared in proper pony, elegant make up, do not do make up in-front of other staff or patients.

Receptionist should be present 15 min prior to your duty time dont hurry of leaving; like he / she should not start to pack purse or bag before timing and show poor scene in front of staff or patients or patients relatives. Remember cameras are watching you and walls are listening you.

Handover to next receptionist if shift duty or more than 1 receptionist

Handover daily accounts to manager before leaving.

Check medicine stock daily, Next day of week off again check medicine stock, other staff will maintain in dairy, if any single medicine stock missing then inform to manager

Accounts to maintained as per instructions in specific account. Zuiver I 16 is for medicine, ensure that medication purchased by customer is to taken cash as much as possible. Hair transplant fees and booking to be taken in online in given clinic account and screen shot of reference number is taken.

Tally sheet is to be maintained as per instructions of accountant ( Akshay )

Medivision software should be updated on real time basis. Without billing do not collect amount. After billing one should collect amount so that any single entry is not missed.

Patient courtesy is to be maintained along with their relatives by asking water, tea, coffee, etc.

Google Review with photo. Make sure that you take surgery patients review on next day. Make sure you take review of patients those who got good results when he arrives for PRP.

You should have excel sheet of reviews taken or not in PRP sheet. Take reviews with patients picture and captions having words like hair transplant in Nagpur, best hair transplant doctor, best PRP results, new roots hair clinic, best acne treatment, best carbon peel laser, thanks doctor, best dermatologist.

Patient who ask for discount Give discount but check he has given review, check if he is paying in cash, not more than 10 %. OR as per instructions of Yogesh.

Always check that you sale Medicine which is of nearer expiry. Dont sale Medicine which is of recent batches.

Do not use personal mobile or do internet surfing expect in lunch hours.

Do not leave your reception unless until called by manager or doctor.

Do not talk with technician other than professional work.

Do not do chit chat or behave friendly with technicians which makes the clinic environment unprofessional.

Use good perfume daily Before going home make sure you have shut down the PC, speakers if no surgery, if surgery going on inform technician to off AC if no patient, if patient GOING ON inform technician to off AC, off the lights when not required. Save electricity as much as possible. Check for antivirus in computer/ laptop. Do proper dusting of your table, pc, keyboard, mouse, mobile, printer on daily basis.

Drawer of cash should be always locked. Before you go home ensure that accounts book is in locker or in custody of manager. It should not be present in table when you go home.

PRP sheet should be maintained and checked in excel sheet for all consecutive PRPs. There should be no any extra PRP done due to mistake or no maintenance of entries.

Make sure you use daily Kapoor dan, aroma to keep pleasant environment of clinic.

When you sale Medicine to customer make sure you make them understand how to take tablets, apply shampoo, apply minoxidil- its duration, dose, if any itching, irritation, etc. You should explain them in full details.

If any patient is coming for PRP without meeting doctor one should not allow to take blood directly.

After you sale Medicine you should ask then to bring prescription or file on next follow up compulsory Consent form file/ bills file / or any other file should be in custody of cabin and not in reception.

Without signing vouchers should not give any money to any party.

Ask maid to take care of receptionist when you have lunch break.

Maintain GFC Sheet

Maintain LMS software data

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