RECEPTIONIST

Job Summary:

We are looking for a dedicated Receptionist to manage our front desk operations and serve as the primary point of contact for students, parents, staff, and visitors. The ideal candidate will have prior experience handling the front desk of a school and will be responsible for providing excellent customer service, administrative support, and ensuring a smooth flow of communication within the academy.

Key Working Hours:

• 08:00 AM to 05:00 PM OR 07:00 AM to 04:00 PM
• Alternate Sundays Working: 09:00 AM to 12:00 PM (Compulsory)

Responsibilities:

• Front Desk Management:
• Greet and welcome all visitors, parents, students, and staff in a warm, professional, and courteous manner.
• Serve as the first point of contact, providing accurate information and directing individuals to the appropriate personnel or departments.
• Maintain a tidy, organized, and presentable reception area at all times.

Communication Handling:

• Answer, screen, and forward incoming phone calls promptly and professionally.
• Take clear and concise messages and ensure they are delivered to the intended recipients.
• Assist with incoming and outgoing mail, emails, and courier services.

Visitor and Student Support:

• Manage the visitor log, issue gate passes, and ensure compliance with school security protocols.
• Assist students with general inquiries, provide directions, and help resolve minor issues.
• Liaise with parents regarding various school-related matters, including providing information on school policies, events, and schedules.

Administrative Support:

• Perform general administrative duties such as data entry, filing, photocopying, scanning, and faxing.
• Support school events and activities by assisting with registration, information dissemination, or other logistical tasks.

Record Keeping:

• Maintain accurate and organized records of inquiries, appointments, messages, and visitor details.
• Handle confidential information with utmost discretion and professionalism.

Adherence to Policies:

• Strictly adhere to all school policies, procedures, and safety guidelines.

Qualifications:

• Education: Graduation from a recognized university (essential).
• Computer Skills: Proficient in MS Office Suite (Word, Excel, Outlook). Familiarity with school management software is a plus.

Experience:

• Minimum 3 years of work experience in a front desk, receptionist, or administrative assistant role.
• Prior experience handling the front desk of a school is highly preferred.

Skills and Competencies:

• Exceptional communication skills (both verbal and written) in English and Gujarati. Hindi knowledge is an added advantage.
• Strong interpersonal skills with a friendly and professional demeanor.
• Excellent customer service orientation and ability to handle queries and concerns patiently and effectively.
• Superior organizational skills and attention to detail.
• Ability to multitask, prioritize work effectively, and manage time efficiently in a busy environment.
• High level of integrity and ability to maintain confidentiality.
• Proactive attitude and willingness to assist where needed.
• Ability to remain calm and composed under pressure.

Salary:

Up to INR 18,000/- per month. Salary will be commensurate with experience and qualifications.

Job Type: Full-time

Pay: Up to ₹18,000.00 per month

Benefits:

• Food provided
• Provident Fund

Schedule:

• Day shift
• Weekend availability

Experience:

• Front desk: 2 years (Required)

Location:

• Surat, Gujarat (Required)

Work Location: In person