Receptionist

Job Purpose

To provide guests with a warm welcome, smooth check-in/check-out experience, and courteous service, while ensuring front desk operations run efficiently and professionally.

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Key Responsibilities

Guest Handling

• Welcome guests with a friendly and professional attitude.
• Handle guest check-ins, check-outs, and room allocations efficiently.
• Maintain proper guest registration records as per hotel policy.
• Provide accurate information about room tariffs, facilities, and local attractions.
• Manage guest complaints politely, escalating issues to the manager if needed.

Reservation & Communication

• Answer phone calls, emails, and online booking inquiries promptly.
• Take reservations and update room availability in the system.
• Coordinate with online travel agencies (OTAs) and walk-in guests for bookings.
• Maintain proper guest communication regarding special requests, check-in timings, etc.

Front Office Operations

• Maintain a neat and organized front desk and lobby area.
• Record guest data accurately in the hotel software/register.
• Handle billing, prepare invoices, and process cash, card, or UPI payments.
• Ensure proper key control and safety of guest belongings deposited at the front desk.

Coordination & Support

• Coordinate with housekeeping for room status updates (clean, occupied, vacant).
• Inform maintenance team of any guest complaints or equipment issues.
• Assist the manager in maintaining occupancy reports and daily revenue reports.

Professional Standards

• Follow grooming standards, wear uniform properly, and maintain professional behaviour.
• Maintain confidentiality of guest information.
• Follow hotel SOPs and safety/security guidelines.

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Skills Required

• Good communication in English/Hindi/local language.
• Basic computer knowledge (MS Office, hotel PMS software).
• Cash handling and billing accuracy.
• Customer service orientation with patience and politeness.

Job Type: Full-time

Pay: ₹10,000.00 - ₹12,000.00 per month

Benefits:

• Food provided

Language:

• English (Preferred)

Work Location: In person