Job Purpose To provide guests with a warm welcome, smooth check-in/check-out experience, and courteous service, while ensuring front desk operations run efficiently and professionally. ______________ Key Responsibilities Guest Handling Welcome guests with a friendly and professional attitude. Handle guest check-ins, check-outs, and room allocations efficiently. Maintain proper guest registration records as per hotel policy. Provide accurate information about room tariffs, facilities, and local attractions. Manage guest complaints politely, escalating issues to the manager if needed. Reservation & Communication Answer phone calls, emails, and online booking inquiries promptly. Take reservations and update room availability in the system. Coordinate with online travel agencies (OTAs) and walk-in guests for bookings. Maintain proper guest communication regarding special requests, check-in timings, etc. Front Office Operations Maintain a neat and organized front desk and lobby area. Record guest data accurately in the hotel software/register. Handle billing, prepare invoices, and process cash, card, or UPI payments. Ensure proper key control and safety of guest belongings deposited at the front desk. Coordination & Support Coordinate with housekeeping for room status updates (clean, occupied, vacant). Inform maintenance team of any guest complaints or equipment issues. Assist the manager in maintaining occupancy reports and daily revenue reports. Professional Standards Follow grooming standards, wear uniform properly, and maintain professional behaviour. Maintain confidentiality of guest information. Follow hotel SOPs and safety/security guidelines. ______________ Skills Required Good communication in English/Hindi/local language. Basic computer knowledge (MS Office, hotel PMS software). Cash handling and billing accuracy. Customer service orientation with patience and politeness. Job Type: Full-time Pay: ₹10,000.00 - ₹12,000.00 per month Benefits: Food provided Language: English (Preferred) Work Location: In person
Job Purpose To provide guests with a warm welcome, smooth check-in/check-out experience, and courteous service, while ensuring front desk operations run efficiently and professionally. ______________ Key Responsibilities Guest Handling Welcome guests with a friendly and professional attitude. Handle guest check-ins, check-outs, and room allocations efficiently. Maintain proper guest registration records as per hotel policy. Provide accurate information about room tariffs, facilities, and local attractions. Manage guest complaints politely, escalating issues to the manager if needed. Reservation & Communication Answer phone calls, emails, and online booking inquiries promptly. Take reservations and update room availability in the system. Coordinate with online travel agencies (OTAs) and walk-in guests for bookings. Maintain proper guest communication regarding special requests, check-in timings, etc. Front Office Operations Maintain a neat and organized front desk and lobby area. Record guest data accurately in the hotel software/register. Handle billing, prepare invoices, and process cash, card, or UPI payments. Ensure proper key control and safety of guest belongings deposited at the front desk. Coordination & Support Coordinate with housekeeping for room status updates (clean, occupied, vacant). Inform maintenance team of any guest complaints or equipment issues. Assist the manager in maintaining occupancy reports and daily revenue reports. Professional Standards Follow grooming standards, wear uniform properly, and maintain professional behaviour. Maintain confidentiality of guest information. Follow hotel SOPs and safety/security guidelines. ______________ Skills Required Good communication in English/Hindi/local language. Basic computer knowledge (MS Office, hotel PMS software). Cash handling and billing accuracy. Customer service orientation with patience and politeness. Job Type: Full-time Pay: ₹10,000.00 - ₹12,000.00 per month Benefits: Food provided Language: English (Preferred) Work Location: In person