Receptionist / Front Office Executive

Job Title: Receptionist Department: Front Office / Guest Services Reports To: Front Office Manager Job Summary: We are seeking a professional and courteous Receptionist to join our team at XPLOR ADVENTURES . The ideal candidate will be the first point of contact for all guests and visitors, providing a warm welcome and ensuring a seamless check-in and check-out experience. This role requires excellent communication and organizational skills, time management, and proficiency in Microsoft Office applications and English. Key Responsibilities: Greet all guests and visitors in a friendly, professional, and timely manner. Manage guest check-in and check-out procedures efficiently and accurately. Answer and direct incoming phone calls, emails, and inquiries with professionalism. Provide guests with information about resort facilities, services, and local attractions. Maintain a neat and organized reception area at all times. Schedule appointments and assist in coordinating guest services or transportation, when required. Maintain accurate guest records and reports using Microsoft Word and Excel. Handle guest requests and complaints promptly, escalating issues when necessary. Coordinate with other departments to ensure guest satisfaction and service excellence. Perform general administrative duties, including document preparation and data entry. Required Skills and Qualifications: Proven experience as a receptionist, front desk representative, or similar role (preferably in the hospitality industry). Excellent verbal and written communication skills in English. Strong time management and multitasking abilities. Proficiency in Microsoft Office applications (Word, Excel, Outlook). Professional appearance and customer-focused attitude. Ability to work flexible shifts, including weekends and holidays. High school diploma or equivalent; additional hospitality or customer service training is a plus. To Apply: Please submit your resume and cover letter to XPLOR ADVENTURES: 6366694666