Job Title: Receptionist Department: Front Office / Guest Services Reports To: Front Office Manager Job Summary: We are seeking a professional and courteous Receptionist to join our team at XPLOR ADVENTURES . The ideal candidate will be the first point of contact for all guests and visitors, providing a warm welcome and ensuring a seamless check-in and check-out experience. This role requires excellent communication and organizational skills, time management, and proficiency in Microsoft Office applications and English. Key Responsibilities: Greet all guests and visitors in a friendly, professional, and timely manner. Manage guest check-in and check-out procedures efficiently and accurately. Answer and direct incoming phone calls, emails, and inquiries with professionalism. Provide guests with information about resort facilities, services, and local attractions. Maintain a neat and organized reception area at all times. Schedule appointments and assist in coordinating guest services or transportation, when required. Maintain accurate guest records and reports using Microsoft Word and Excel. Handle guest requests and complaints promptly, escalating issues when necessary. Coordinate with other departments to ensure guest satisfaction and service excellence. Perform general administrative duties, including document preparation and data entry. Required Skills and Qualifications: Proven experience as a receptionist, front desk representative, or similar role (preferably in the hospitality industry). Excellent verbal and written communication skills in English. Strong time management and multitasking abilities. Proficiency in Microsoft Office applications (Word, Excel, Outlook). Professional appearance and customer-focused attitude. Ability to work flexible shifts, including weekends and holidays. High school diploma or equivalent; additional hospitality or customer service training is a plus. To Apply: Please submit your resume and cover letter to XPLOR ADVENTURES: 6366694666
Job Title 1: Telesales Executive Department: Sales & Marketing Reports To: Sales Manager Job Summary:We are looking for a dynamic and persuasive Tele sales Executive to promote our resort services to prospective clients over the phone. The ideal candidate should have excellent communication and convincing skills, with proficiency in English and Microsoft Office tools. The role involves contacting potential guests, explaining resort offerings, handling inquiries, and converting leads into bookings. Key Responsibilities: Contact potential and existing guests via phone to inform them about resort packages, promotions, and services. Clearly communicate resort features, pricing, and benefits in a professional manner. Convince and convert leads into confirmed bookings or appointments. Maintain records of calls, bookings, and customer responses using MS Word and Excel. Follow up on leads generated through marketing campaigns or referrals. Handle inquiries courteously and resolve concerns or redirect to the appropriate department. Work closely with the reservations and front office teams to coordinate guest arrivals and requirements. Maintain a polite and professional demeanor in all interactions. Required Skills and Qualifications: Minimum 2 years of experience in telesales, preferably in the hospitality or service industry. Strong verbal communication and convincing skills in English. Ability to work under pressure and meet sales targets. Proficiency in Microsoft Word, Excel, and Outlook. High attention to detail and excellent organizational skills. High school diploma or equivalent; a degree in marketing or hospitality is an advantage. Job Title 2: Field Visit Executive Department: Sales & Guest Relations Reports To: Sales Manager Job Summary: We are seeking an experienced and well-presented Field Visit Executive with over 2 years of experience in customer engagement and sales. This role involves direct interaction with potential clients, corporate partners, and walk-in guests, promoting the resort's offerings and establishing long-term relationships. Key Responsibilities: Visit corporate offices, travel agencies, and potential clients to promote the resort’s services and packages. Greet and interact with guests and partners in a courteous and professional manner. Deliver presentations, distribute brochures, and explain offerings with strong convincing skills. Prepare daily visit reports and maintain client databases using MS Excel and Word. Gather feedback and report customer requirements or trends to management. Coordinate with internal departments for customized service offerings and event planning. Attend exhibitions, travel fairs, and promotional events as required. Required Skills and Qualifications: Minimum 2 years of experience in field sales, business development, or guest relations. Excellent communication and interpersonal skills in English. Strong negotiation and persuasive abilities. Proficiency in Microsoft Office applications (Word, Excel, PowerPoint). Ability to work independently and travel as needed. Bachelor's degree preferred, preferably in Marketing, Business, or Hospitality. Application Deadline: [Insert Deadline] To Apply: Please send your resume and a brief cover letter 6366694666