Roles & Responsibilities: Reception Duties: Greet visitors and handle front desk operations. Answer and direct phone calls to appropriate extensions. Manage incoming and outgoing mail and couriers. Monitor and replenish office supplies (stationery, etc.) as needed. Telecalling and Communication: Follow up with existing clients and provide updates regularly. Contact new clients, inform them about products/services, and resolve queries. Gather daily updates from platforms like IndiaMart, TradeIndia, etc. Generate leads and track them for follow-up and conversion. Documentation and File Management: Organize and maintain office files and documents (physical and digital). Ensure timely filing and retrieval of important documents. Maintain accurate records of official correspondence and client details. Update reports and client databases regularly. Problem Solving: Identify issues or concerns raised by clients and attempt to resolve them promptly. Report any office-related issues to the supervisor. Other Administrative Support: Provide general administrative support for day-to-day office operations. Perform additional tasks as assigned by the manager or HR. Required Skills:Excellent Communication Skills (both verbal and written) Proficiency in MS Office Suite (Excel, Word, PowerPoint) Experience in Telecalling/Customer Support (preferred) Strong Organizational and Multitasking Abilities Attention to Detail (especially for document and file management) Ability to Handle Multiple Tasks Simultaneously Qualifications:Minimum 12th Grade; Graduation preferred. Previous experience in office administration, receptionist roles, or telecalling is a plus.

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