Receptionist Cum Tele Caller

combines front desk reception duties with telemarketing and customer service responsibilities

Key Responsibilities:

• Front Desk Management:

• Greeting and welcoming visitors, clients, and partners in a professional and courteous manner.
• Managing the reception area, ensuring it's organized and presentable.
• Answering and directing incoming phone calls, taking messages, and transferring calls to the appropriate personnel.
• Handling inquiries and providing accurate information to visitors and callers.
• Maintaining visitor logs and issuing security passes.

• Telemarketing and Customer Service:

• Making outbound calls to potential customers to introduce products or services, generate leads, and qualify prospects.
• Responding to incoming calls from customers, addressing inquiries, and providing support.
• Following up with customers to ensure satisfaction and build relationships.
• Explaining products and services to customers, addressing their concerns, and potentially closing sales.
• Meeting or exceeding sales targets, if applicable.

• Administrative Support:

• Scheduling appointments and managing calendars for meetings or consultations.
• Assisting with general administrative tasks, such as managing correspondence, filing, and data entry.
• Maintaining accurate records of customer interactions, call logs, and appointment schedules.
• Coordinating with other departments to ensure smooth communication and efficient operations.

Skills Required:

• Excellent communication and interpersonal skills.
• Strong customer service orientation.
• Ability to multitask and prioritize tasks effectively.
• Proficiency in using phone systems, computers, and relevant software.
• Good organizational and time management skills.
• Problem-solving and conflict-resolution abilities.
• Sales and persuasion skills, if the role involves sales targets.
• Knowledge of the company's products or services, if applicable.
• Professional and courteous demeanor.
• Ability to work independently and as part of a team.