Receptionist

JOB DESCRIPTION

• Ensure to welcome customers by greeting them in a respectful and courteous manner.
• Ensure to identify their requirements and direct them to the registration counter .
• Ensure to inform the patient details to the respective OP.
• Ensure to give correct information about the OP to the patients & other departments
• Ensure high patient satisfaction level at all time.
• Ensure to do the bulk registration efficiently & effectively.
• Ensure to distribute & explain the book to all OP patients.
• Ensure to handle queries accurately & courteously by providing ,all required information and respond all queries or re-direct queries to the respective departments when needed.
• Ensure to liaise and co-ordinate with other departments for the smooth functioning of the OPD services.
• Ensure to follow the feedback mechanism and corrective & preventive action has been taken for customer complaint.
• Ensure to resolve all issues on time pertaining to OPD service.
• Ensure to reduce the TAT of the OP services.
• Ensure to arrange vehicle / ambulance for patients pick up and drop.
• Ensure to maintain the records of all telephone numbers as well as extension of different department in the front desk.
• Ensure efficient /effective functioning in handling emergency patients.
• Ensure to liaise with diagnostic departments and investigations are conducted in a timely

manner as per protocol and the reports are released as per the defined turn around time

• Ensure to maintain sufficient material requirements & maintain as per sop for smooth functioning of the day to day operations.
• Ensure to follow the dress code policy of the organization
• Ensure to check & maintain safe and clean working environment by complying as per standard operating protocols on a daily basis.
• Ensure to escalate the major issues to the superiors on time.
• Ensure to maintain quality service by establishing & enforcing organization standards .
• Ensure to maintain the confidentially of patient records.
• Ensure to make customers feel comfortable and valued while in the premises.
• Ensure to check the file moving from the counsellor to the OP in a regular & quick manner.
• Ensure to register New & Old registration on a daily basis smoothly.
• Ensure to scan the document when and where necessary.
• Ensure to complete the task given by the management time to time.
• Ensure to co-ordinate with doctors, nursing, paramedical and supportive staff of the department.
• Daily IP list checking ,Update & IP rounds , clearing IP complaints on a daily basis.
• Daily IP admissions & discharges to be followed
• Daily advance checking and billing updation to be tracked.
• Night duty handover to be received .
• Daily census updation in the XL for monthly meeting to be done.
• Duty roaster at the end of the month before 25thto given to the department staff.
• Pending discharge summary to be couriered on the next day or shortly.
• Thanks letter to be sent to the referral doctor on the day of referral itself.
• To be a stand by in the OP if the attenders are not available.
• For the discharge summary on the final day reports & documents to be checked and kept ready for final dispatch.
• Patient if transferred to AMC or Santhivanam all formalities & documents to be kept ready for transfer.
• Feedback to be collected on a daily basis
• All discharge formalities to be handled both in house & AMC.
• Google review to be entered on a daily basis.

GENERAL COMPETENCIES

Professionalism – To maintain the discipline & decorum of the hospital

Communication – Responsible for maintaining necessary communication with the respective departments.

Quality Indicators– Responsible for high level of patient satisfaction & reduce the TAT of OP services.

Relationship –To maintain a good relationship with customers and colleagues.

Learning Environment – Should be willing to upgrade skills and efficiencies.

Team Work – Coordinate with the internal & external customers.

Service Excellence –Adhere to the hospital service excellence.

Job Type: Full-time

Pay: From ₹15,000.00 per month

Benefits:

• Provident Fund

Ability to commute/relocate:

• Kodambakkam, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Microsoft Office: 1 year (Preferred)
• Front desk - Receptionist: 1 year (Preferred)
• total work: 1 year (Preferred)

Language:

• English (Preferred)