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Alegeus
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Real-Time Traffic Analyst

Real-Time Traffic Analyst

Alegeus

1 - 4 years

4 - 8 Lacs

Bengaluru

Posted:3 months ago| Platform:

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Skills Required

Claims Publishing Operational excellence Financial analysis Staffing Data processing Scheduling Continuous improvement Operations Business operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Do you want to shape the future of fintech and healthtech ? Energized by challenges and inspired by bold goals? Ready to elevate your career alongside driven and talented colleagues? If that sounds like you, explore a career at Alegeus today. Opportunity Happens Here .

Real Time Traffic Analyst

Join our team at Alegeus, where you ll experience unmatched opportunity and a culture that cares deeply about succeeding together. As a Real Time Traffic Analyst, you ll deliver exceptional service and optimize operations to make a real difference. We focus on enhancing our partners experience, solving challenges creatively, and building trust with our partners. Make an impactful contribution in a role that values operational excellence and partner relationships!

OPPORTUNITY HAPPENS HERE REALIZE YOURS

Alongside the best and the brightest, you will regularly:

Monitor and manage real-time performance metrics (e.g., service levels, occupancy, shrinkage) by adjusting staffing, breaks, and activities throughout the day to meet operational targets.
Provide timely guidance and issue alerts to the operations team via chat regarding scheduling opportunities (e.g., coaching, training) and emerging challenges (e.g., call queues, adherence issues).
Analyze call volume and handle time versus forecast, making necessary staffing adjustments and reporting discrepancies to leadership.
Process workforce tickets accurately and on time, ensuring all submissions are completed by end of day.
Generate and deliver daily performance reports covering claims, adherence, and service levels to inform leadership decisions.
Support long-term planning by contributing to weekly scheduling, cross-training initiatives, and forecast reviews, while participating in additional projects as needed.

ESSENTIAL SKILLS FOR CREATING A LASTING IMPACT

Alegeus colleagues are known as problem-solvers, risk-takers, and innovative thinkers. As a Real Time Traffic Analyst, these skills are essential for success:

Abilities: Proficient in managing real-time workforce operations by monitoring service levels, occupancy, and shrinkage, and making timely adjustments to staffing and schedules. Effectively communicates with operations teams to coordinate activities, resolve issues, and maintain adherence to performance targets. Experienced in analyzing call volume and forecast data, processing workforce tickets, and generating performance reports. Contributes to long-term planning through schedule development, cross-training initiatives, and participation in continuous improvement projects.

Experience: Background in business operations, finance, call center management, or production environments. Hands-on experience with workforce or financial analysis, operations supervision, or distribution/logistics management.
Education: Bachelor s or Master s degree in Business, Finance, Operations, Engineering, Computer Science, or a related field preferred.
Location : Bangalore.

BECAUSE WE CARE, WE OFFER:

A flexible work environment

Competitive salaries, paid vacation, and holidays

Robust professional development programs

Comprehensive health, wellness, and financial packages

SHARED AMBITION. INSPIRED FUTURE.

At Alegeus, our success is guided by our aligned vision and values it is how we work together and collaborate to achieve our goals.

People First . We pride ourselves in bringing talented people together and treating one another with care.

Partner Powered . We are committed to empowering our partners, knowing our success is shared and we win as one.

Always Advancing . We are driven by potential and relentlessly determined to achieve our goals.

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Real-Time Traffic Analyst