RCM Process Trainer

Role & responsibilities

Job role-

• You will train employees who work on

  backend healthcare processes

  like:

• AR Denials Management

  (handling claim denials)

• Cash Posting

• Billing Edits

• Correspondence

• Reconciliation

• Your main goal:

  Deliver training on processes, procedures, and systems

  for multiple claim platforms and tools used by Optum or its clients.

Key Responsibilities

Training Delivery

• Conduct training for

  new hires

  and

  existing employees

  .
• Types of training:

  New hire onboarding, upskilling, refresher sessions, orientations

  .
• Use different methods:

  Classroom, webinars, blended learning

  .

Learner Performance Management

• Monitor classroom behavior and performance.
• Coordinate with learners managers for feedback.

Learner Support

• Help learners before and after training.
• Provide

  on-the-job training (OJT)

  and follow-up support.

Content Contribution

• Suggest updates to training material and processes.
• Contribute to curriculum development.

Reporting

• Track batch performance.
• Maintain training-related reports and databases.

Collaboration

• Work with

  QA and Operations teams

  for process calibration.
• Coach and mentor new learners.

Detailed Responsibilities

• Train on

  systems, processes, and applications

  used in RCM.
• Teach

  company culture and values

  .
• Provide

  feedback

  to trainees and managers.
• Update Learning Management System (LMS) records.
• Prepare for training (study material, practice sessions).
• Conduct surveys and maintain logs.
• Support learners during

  ramp-up phase

  after training.

Qualifications

Required:

• Graduate degree

  .

• 5–7 years’ experience

  in

  hospital billing AR

  (denials/follow-ups).
• Excellent

  time management

  ,

  communication

  , and

  interpersonal skills

  .
• Experience in

  classroom and virtual training

  (MS Teams).

• Night/evening shift

  , 100% office-based (RTO).

Preferred candidate profile

• 3–5 years experience

  delivering training in corporate/business operations.

• 3–5 years experience

  in healthcare RCM.
• Knowledge of

  adult learning principles

  .
• Familiarity with

  Acute specialty systems

  like MS4, EPIC, STAR, Invision, eFR.
• Ability to adapt to different learning styles.