Qualtrics

Job Description

• Survey development & Deployment Under the supervision of the VP of Marketing Analytics help build, program, and deploy surveys of Zelis existing and potential customers
  • Analysis – Provide quantitative support in the analysis of survey results both during and completion of surveys. Support the development of standardized reports for brand health, NPS, and other critical benchmarks • Reporting – Assist in the creation of concise visualizations and reporting for multiple types of survey results • Innovation and recommendations – As part of the Marketing Analytics team be active in bringing new opportunities and innovative reporting to survey, survey design, and reporting

7+ years of experience in a marketing analytics and/or operations role; with
5+ years working for a U.S. based healthcare or U.S. healthcare provider in a B2B or B2C environment. 5+ years of experience with Qualtrics similar survey and reporting tools. 5+ years of working knowledge with Tabluea, PowerBI, or similar reporting tools. 2-3+ years working knowledge of CRM (Hubspot, Salesforce). Highly analytical and data-driven mindset with a strong statistical background. Passion for bringing process and structure to support data-driven decisions. Ability to communicate survey insights concisely and perform quantitative analysis on structured and unstructured survey data. Ability to interface with third-party vendors (Qualtrics, Klue) for basic to moderate troubleshooting. Growth-oriented and adaptable; able to excel in fast-paced environments with complex data needs. Attention to detail—accurate data gathering, insightful analysis, ability to manage logistics and tactical details with flawless execution. Must be a self-starter and quick learner with the desire to learn. Healthcare industry experience a plus but not required.