3.0 - 5.0 years

0 Lacs

chennai, tamil nadu, india

On-site

Responsibilities: Engage with customers through online chat and messaging platforms, responding to inquiries, providing information, offering assistance & provide a comprehensive resolution to the complaints/queries Assist customers in navigating our products or services, addressing their questions, concerns, and technical issues. Troubleshoot and resolve customer problems, escalating complex issues to higher levels of support when necessary. Maintain a high level of professionalism and customer service etiquette in all interactions. Document customer interactions, including the nature of inquiries, solutions provided, and any follow-up actions. Meet or exceed performance targets, including ...

Posted 4 weeks ago

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Lead - Customer Experience ManipalCigna Health Insurance Company Ltd.

5.0 - 9.0 years

0 Lacs

maharashtra

On-site

As a highly motivated and customer-focused professional, you will be responsible for leading Customer Experience (CX) initiatives to enhance customer satisfaction, build loyalty, and drive overall business growth. Acting as the voice of the customer, you will ensure seamless, consistent, and delightful experiences across all touchpoints. Key Responsibilities: - Develop and implement customer experience strategies aligned with organizational goals. - Serve as the customer advocate, representing their needs and expectations in business decisions. - Map and analyze customer journeys to identify pain points and opportunities for improvement. - Collaborate with cross-functional teams to deliver c...

Posted 1 month ago

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Call Center Manager Wikilabs

5.0 - 9.0 years

0 Lacs

maharashtra

On-site

You have proven experience in leading Customer Experience delivery operations during periods of growth or change. Your responsibilities will include managing all CX metrics such as CSAT, NPS, TAT, call answered%, and quality metrics for all channels. Additionally, you will be responsible for overseeing Omni-channel support (Email, Calls, Chat, and Social Media) on a 24x7 basis throughout the year. Your keen attention to detail should cover aspects related to process, product, people, and data. A deep sense of empathy for the customer is crucial as you will serve as their voice within the organization. Your ownership mentality and bias-for-action approach will be key in delivering a superior ...

Posted 1 month ago

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Qualtrics Zelis Healthcare

3.0 - 6.0 years

5 - 13 Lacs

hyderabad

Work from Office

Job Description Survey development & Deployment Under the supervision of the VP of Marketing Analytics help build, program, and deploy surveys of Zelis existing and potential customers • Analysis – Provide quantitative support in the analysis of survey results both during and completion of surveys. Support the development of standardized reports for brand health, NPS, and other critical benchmarks • Reporting – Assist in the creation of concise visualizations and reporting for multiple types of survey results • Innovation and recommendations – As part of the Marketing Analytics team be active in bringing new opportunities and innovative reporting to survey, survey design, and reporting 7+ ye...

Posted 2 months ago

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Lead Data Scientist - Remote Firstsource

6.0 - 11.0 years

20 - 35 Lacs

Bengaluru

Remote

About Firstsource Firstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL:IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practiti...

Posted 3 months ago

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