32 Quality Review Jobs - Page 2

Overall Job Purpose This position offers you the opportunity to work alongside one of our high-profile clients who specialise in internet based searching and video sharing platforms. As a Junior Quality Analyst you are responsible for the overall quality performance of the operation by encouraging simplified and streamlined issue handling. You will be accountable for the achievement of both external and internal quality metrics and will have a keen eye on efficiency, continuous improvement in customer and client satisfaction. Duties and Responsibilities Daily completion of quality reviews and appeal reviews Deliver quality feedback to the agents on completion of quality sample and appeal reviews Execute actions for individuals and/or team to maintain or improve SLA performance Participate in daily huddles with the QA Team Lead and Quality Analysts supporting the sample product in all locations Conduct root cause analysis of quality errors and provide corrective solutions to QA Team Lead Identify risks to the QA SLA and report to the QA Team Leader in a timely and efficient manner Identify quality trends for the market/agents supported and develop corrective solutions Report bugs and continually check if bugs have been resolved Work with agents and colleagues to ensure enough grey area cases are reported Weekly catch ups with SME and Training teams to assess the current new hire training and identify if amendments are required Develop Product Knowledge Tests weekly and/or monthly and use results to conduct team refresher training or individual feedback Conduct internal and external calibration exercises to ensure alignment within the internal team and the client or other vendors Contribute to the innovation process by submitting new innovation ideas or process improvements Support additional workflow request from the client Support Team Lead with ad hoc requests Required Qualifications & Experience Fluency in English is essential for this role Excellent written and verbal communication skills with the ability to deliver clear messages Strong attention to detail to ensure information is complete and accurate Proven ability to develop and maintain effective relationships with others Displays a high level of professional integrity and promotes conduct and behaviors consistent with company standards Works collaboratively with others to accomplish team and organisation objectives Results oriented with the ability to set and achieve challenging goals Ability to work on own initiative to identify and solve problems using logic, judgement, and data and recommend solutions to achieve the desired organisational goal or outcome Obtains information and identifies key issues and implications to make informed and objective decisions Flexible in a fast paced, changeable environment and can adapt quickly Strong organisation, planning and prioritisation skills with the ability to manage several tasks at once Excellent analytical skills with the ability to identify risks and use data to evaluate root causes and provide solutions Ability to coach others to make the most of their available skills Ability to deliver effective presentations and training sessions to educate the others on topics of organisational importance Demonstrates a commitment to delivering highly effective service standards with both internal and external stakeholders Competencies Understanding the Role Solutions Orientated Initiative Collaboration Communication Organisational commitment Customer Focus Organisation & Planning Analysis & Attention to detail Resilience & Adaptability Creativity & Innovation Contact: 9449900627, or share CV: yamanurappa.kuri@telepeformancedibs.com

Monitoring & Audit Quality Checks for Microfinance, BC portfolio, Direct channel, JLG portfolio & annual Grading of Microfinance BCs, revalidating of credit rating model on sample basis to incorporate key developments "o Responsible for checking process adherence in our microfinance branches by conducting structured and periodic investigation of respective allocated region o Gathering field intelligence and customer insight from a team of quality assurance executives (3-4 for the region). ( Audit Executive) o Act as quality custodian across branches as allocated your respective region, by deep diving various reports, analytics and suggest corrective action to the business team o Ensure 100% quality compliance against the observations highlighted by quality team in a timebound manner. o Take disciplinary action against deviant behavior or deliberate attempt of process lapses by recommending to Disciplinary Committee o Checking and ensuring branch level compliances from administrative and statutory point of view. o Anchor monthly quality review at regional level. This would involve summing up the root cause and promise to pay analysis. Also guide the business team to take proper overdue follow up. o Coordinate with corporate office to support the business function on issues related to reports, TAT, grievances, and execution of projects o Conduct market research as on when needed for a specific purpose." Qualification : CA/MBA Finance

Responsible to support different design/Manufacturing site for Product, Part, drawing and other design related process. Maintenance of various business-related documents including datasheets, functional processes, policies, engineering drawings, engineering changes, project reports, specifications, product proposals and product / Part documentation Enter and maintain component data and manufacturer information approved vendor lists in global component database. Create a component database for all the Electrical/Electronic Indirect materials Quality review of the component parameter attributes from datasheets. Validate MPN and provide alternates Monitor Component EOL and manage the component obsolescence Part of a cross-functional team in implementing product component changes within the company The experience we re looking to add to our team: BE EEE / ECE / Mech / ETC EI 0 to 2 years experience in Automotive Industry /EMS / Electronics Products Manufacturing Industry. Knowledge on electronic components Ability to work in a diverse and dynamic environment. Planning and prioritizing activities Knowledge on MS Office Good analytical and logical reasoning Good communication and interpersonal skills Flexible for all shifts What you ll receive for the great work you provide: Health Insurance

Lead the execution of ORM Control testing plans for multiple Business Units, include management of workload and the operation of a team Review and approve control test results of the team from both design and operating perspectives. Assist with the issuing, reporting and follow up of Control Action Plans (aka Issues Management). Track identified control deficiencies, assess exposure and significance, and deliver enhancement recommendations. Key Responsibilities Execute the more complicated portions of the ORM Controls testing plans by BU. Complete work within established timelines. Provide quality review of control deficiencies across the team. Provide coaching and tactical training to team members. Reviewing closure plans when actions are complete and identified deficiency has been addressed Gather information and provide input into risk assessments in conformance with department standards Prepare and review data summary analysis reports and presentations, as needed, for consumption by impacted teams and leadership. Handle Operational Risk Management ad-hoc requests related to other program standards (Governance, REVs, RCSA, Process Reviews, Change Risk) Audit and Risk Analytics skills and business knowledge Experience in financial services (banking, capital markets, insurance) Operational risk or experience working in a large scale operations discipline Strong oral and written communication skills. Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years. We are a U. S. based financial planning company headquartered in Minneapolis with a global presence. The firm s focus areas include Asset Management and Advice, Retirement Planning and Insurance Protection. Be part of an inclusive, collaborative culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work. You ll also have plenty of opportunities to make your mark at the office and a difference in your community. So if youre talented, driven and want to work for a strong ethical company that cares, take the next step and create a career at Ameriprise India LLP. Full-Time/Part-Time Timings (2:00p-10:30p) India Business Unit AWMPO AWMP&S Presidents Office Job Family Group

Job Description Job Purpose and Responsibilities Intercontinental Exchange has an opportunity for a Full-Time AR Billing Analyst. The AR Billing Analyst will have the following responsibilities: Perform AR/OTC billing activities for various revenues streams, such as Options and Equities Trading fees, Listing fees, Pricing and Reference Data fees, Connectivity fees, Market Data fees, Regulatory fees and other miscellaneous billing fees. Complete AR billing implementations to address additions, modifications and terminations of service within accounts timely and accurately. Review fee schedules within customer contracts to ensure billing is done accurately based on contractual terms. Communicate with various business units, colleagues, and customers to resolve inquiries and/or discrepancies. Perform invoicing quality review and make recommendations to enhance billing methods, processes and controls. Consistently meet all required deadlines for timely collection/remittance of revenue. Monitor and maintain billing inboxes for customer inquiries and respond promptly and professionally. Knowledge and Experience The position of Billing Analyst will have the following requirements: Associate or Bachelors degree in Accounting or business-related field. At least 1-2 years of prior billing experience. Candidate must possess excellent verbal and written communication skills. Candidate must have strong organizational skills with extreme attention to detail. Intermediate to Advanced Microsoft Excel skills are required. Must have the ability to analyze and solve problems, prioritize tasks and work independently. Candidate must be able to handle confidential and sensitive information in a professional manner. Experience dealing with a large customer base is a plus. Ability to work in a fast-paced environment and have the flexibility to handle various job assignments. Schedule This role offers work from home flexibility of one day per week.

Ensure the target set is achieved. Motivate and monitor the team of sales executives. Endeavour to make Avanse a brand of first choice within our customer segment in his respective branch. **Specific Responsibilities*- Provide guidance to the team on daily, monthly, and quarterly work plan in accordance with the formulated targets. - Actively co ordinate and participate in the morning Huddle. - Monitor and maintain the sourcing funnel adequately. - Conduct on the job training for the sales executives by going with them for the sales call. - Service the needs of the existing customers whenever required. - Manage and conversion rate of Appointment - Login, Login to Sanction Sanction - Disbursement. - Work closely with the collection team to ensure healthy portfolio quality. - Review DSR on a daily basis. - Monitor quality of file and guide team on completeness and quality. - Co ordinate with credit on smooth sanctioning of file. - Consistent visit to important Channel partners. - Actively participate in events, seminars and all other sourcing activities. - Keeping up to date with products and competitors. **Deliverables*- Achieve Target conversion on Appointment - Login, Login to Sanction Sanction - Disbursement. - Manage the relationship and source leads as per the defined target. - Target achievement on monthly collection efficiencies across. - Nil customer service issues, High CSAT scores. - Team Training and education of policies and product across his team members. - Manage attrition in the team. **Specific Responsibilities*- Provide guidance to the team on daily, monthly, and quarterly work plan in accordance with the formulated targets. - Actively co ordinate and participate in the morning Huddle. - Monitor and maintain the sourcing funnel adequately. - Conduct on the job training for the sales executives by going with them for the sales call. - Service the needs of the existing customers whenever required. - Manage and conversion rate of Appointment - Login, Login to Sanction Sanction - Disbursement. - Work closely with the collection team to ensure healthy portfolio quality. - Review DSR on a daily basis. - Monitor quality of file and guide team on completeness and quality. - Co ordinate with credit on smooth sanctioning of file. - Consistent visit to important Channel partners. - Actively participate in events, seminars and all other sourcing activities. - Keeping up to date with products and competitors. **Deliverables*- Achieve Target conversion on Appointment - Login, Login to Sanction Sanction - Disbursement. - Manage the relationship and source leads as per the defined target. - Target achievement on monthly collection efficiencies across. - Nil customer service issues, High CSAT scores. - Team Training and education of policies and product across his team members. - Manage attrition in the team.

Evaluates customer transactional data to assess fair lending risk and compliance with laws, regulations, policies and procedures Executes review activities in an effective manner focusing on underwriting or pricing compliance with written credit policies and operating procedures, and current fair lending regulations Reviews credit policies, credit operations and loss mitigation procedures, product guides, pricing matrices, marketing material and/or other credit product related materials Completes review activities on an accelerated schedule, raising schedule concerns and developing solutions to mitigate scheduling issues Proactively communicates exceptions to stakeholders and propose solutions while ensuring quality and timeliness of monitoring execution Write and/or review reports or presentations that reflect the results/conclusions of monitoring activities Develop expertise in fair lending regulations such as the Equal Credit Opportunity Act (ECOA), the Fair Housing Act (FHAct) and Chase s policies and procedures Builds relationships and collaborates with key stakeholders within the Office of Fair Lending and Line of Business Required qualifications, capabilities, and skills Qualified Graduate with minimum of 7 years of related financial services experience in lending related activities, Compliance or Audit functions or equivalent regulatory background Extensive understanding of credit underwriting practices and lending products Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment The ability to adapt to a constantly changing environment driven by regulatory focus Strong relationship building skills to influence/negotiate desired outcomes. Excellent interpersonal skills necessary to work effectively with colleagues and senior management. Strong verbal/written communication Effective time management skills and the ability to work both independently and collaboratively Ability to identify potential areas of compliance vulnerability and risk, and make recommendations Conflict resolution, negotiation and problem solving skills Advanced knowledge in Microsoft Word, Excel, and PowerPoint required Preferred qualifications, capabilities, and skills Recent experience in regulatory, compliance, quality review, monitoring and testing or audit lead role