Quality Manager

Position: Quality Manager (Electronics Manufacturing)

Work Location: Mysore

Industry:

Job Summary:

Quality Manager

Key Responsibilities

Quality Management System (QMS)

• Establish, implement, and maintain a robust QMS aligned with

  ISO 9001

  ,

  ISO 13485

  , or other relevant standards.
• Ensure compliance with

  IPC standards

  (IPC-A-610, IPC/WHMA-A-620, etc.).
• Prepare and lead internal, customer, and third-party audits.
• Maintain accurate quality documentation and ensure audit readiness.

Process Quality PCBA, Box Build, Cable Assembly

• Oversee in-process and final quality checks across

  SMT, PTH, reflow, testing (ICT, FCT), box build assembly, and cable harnessing

  .
• Implement and monitor quality control plans at each production stage.
• Conduct root cause analysis (RCA) for internal and customer quality issues and lead

  8D

  /CAPA activities.
• Ensure proper usage of tools like FMEA, SPC, MSA, control plans, and process audits.

Customer & Supplier Quality

• Act as the primary interface for customer quality concerns, audits, and quality improvement initiatives.
• Manage

  RMA, NCR, and customer complaint resolution

  processes with structured problem-solving (8D, 5 Why, etc.).
• Evaluate and monitor supplier quality; conduct supplier audits and drive corrective actions.

Quality Reporting & Metrics

• Track and report on key quality performance indicators:
• First Pass Yield (FPY)
• DPMO / PPM
• RMA rate
• Cost of Poor Quality (COPQ)
• Supplier defect rate
• Present quality data and analysis to management and customers as needed.

Team Leadership & Training

• Lead and mentor a team of quality engineers, technicians, and inspectors.
• Provide training on quality tools, IPC standards, workmanship criteria, and customer-specific requirements.
• Promote continuous improvement culture across departments.

Qualifications & Skills

Education & Experience

• Bachelor's degree in Electronics, Mechanical Engineering, Quality, or a related technical field.

• Minimum 12-15 years

  of experience in quality leadership roles in

  EMS/contract manufacturing

  .
• Hands-on knowledge of

  PCBA, cable harnessing

  , and

  box build

  quality control.
• Familiarity with

  IPC-A-610

  ,

  IPC/WHMA-A-620

  ,

  J-STD-001

  .
• Experience with quality standards like

  ISO 9001

  ,

  ISO 13485

  ,

  IATF 16949

  , or

  AS9100

  is a plus.

Tools & Skills

• Skilled in problem-solving tools: 8D, 5 Why, FMEA, Fishbone, Pareto, etc.
• Knowledge of Lean, Six Sigma methodologies (Green/Black Belt preferred).
• Excellent communication and team leadership skills.
• Proficiency in MS Office, ERP/MES systems, and quality software tools.

Key Performance Indicators (KPIs)

• First Pass Yield (FPY)
• Defect Per Million Opportunities (DPMO)
• RMA/Customer Complaints per Month
• Audit NCs and Closure Time
• COPQ (Cost of Poor Quality)

Supplier Quality (PPM, On-Time Quality)