Quality Management-Specialist Manager

Company Description

We are seeking a highly motivated and experienced Lean Six Sigma Black Belt to join our team. The successful candidate will play a critical role in driving Six Sigma projects across various domains including Utilities, Human Resources Outsourcing (HRO), Banking, and Recruitment Process Outsourcing (RPO). This role involves identifying improvement opportunities, mentoring projects, and leading Lean Six Sigma training sessions for staff.

This role demands strategic thinking, mentoring capabilities, and the ability to implement a robust CI framework across a 500-member process team.

Key Responsibilities

• Conceive, design, and implement a comprehensive Continuous Improvement (CI) framework for a 500+ FTE process, aligned with BPS delivery goals.
• Lead and support Six Sigma Black Belt projects with measurable impact on operational efficiency and quality.
• Train and mentor Green Belt and Yellow Belt candidates, fostering a culture of Lean Six Sigma excellence.
• Define and drive a capability development roadmap for the year, ensuring team readiness and skill enhancement.
• Own and deliver a firm savings target for the year through CI initiatives and process optimization.
• Collaborate with cross-functional teams and client stakeholders to identify improvement opportunities and ensure successful project delivery.

Critical Skills & Experience (Should Have)

• Certified Six Sigma Black Belt with hands-on experience in Customer Service, HR operations, F&A and RPO BPS.
• Strong track record of delivering cost savings and efficiency gains through CI projects.
• Experience in training and mentoring Green and Yellow Belt professionals.
• Ability to design and deploy CI frameworks at scale.
• Excellent communication, stakeholder management, and analytical skills.
• Ability to work collaboratively with cross-functional teams
• Knowledge and experience in process automation and transformation

Total Experience Expected: 09-12 years

Qualifications

• Any Graduate / Post Graduate
• Lean Six Sigma Certification (Black Belt)
• Experience in UK Customer Service, HR operations, F&A BPS operations.

Additional Information

Flexible 24*7

Majorly aligned with BPS Shift timings

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.