Quality Executive

Role Overview

Key Responsibilities

• Design, document, and implement Standard Operating Procedures (SOPs) across operations, inventory, quality control, and logistics

• Conduct process audits and coordinate cross-functional alignment on quality standards

• Plan and execute user testing for physical space experiences, digital interfaces, and process interventions to ensure functionality and ease of use

• Collect feedback from stakeholders (internal teams, clients, vendors) to iterate and improve SOPs and workflows

• Define and track KPIs for quality, accuracy, and service consistency

• Maintain daily/weekly/monthly MIS reports and dashboards to monitor compliance and improvements

• Support implementation of corrective/preventive action plans for identified issues or deviations

• Conduct internal training on process adherence and testing protocols

Requirements

• Graduate in Engineering, Operations, Industrial Management or related field

• 4 5 years of experience in QMS, SOP creation, and process control, preferably in inventory-heavy or customer-facing operations

• Experience in user testing physical or digital for identifying friction points and validating process changes

• Strong documentation skills and understanding of ISO/Lean/Kaizen or similar frameworks

• Hands-on with spreadsheets, dashboards, and data-driven decision-making

• Strong collaboration and communication skills

Nice To Have

• Prior experience with ERP platforms such as Odoo or SAP

• Understanding of user-centered testing methodology for interfaces, service flows, or showroom experiences

• Knowledge of construction or architectural materials lifecycle

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