Quality Evaluator

Pureindia

1 - 2 years

3 - 4 Lacs

Jaipur

Posted:5 hours ago| Platform:

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Skills Required

Outbound Administration Quality standards Interpersonal skills MS Office tools Workflow Computer proficiency Customer service Monitoring CRM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Education Qualification:

XII or above

Language Preferred:

Hindi (Preference if you know Marwadi, Kannada, Telugu, Tamil, and English)

Key Responsibilities

Oversee day-to-day administrative tasks and office operations.
Maintain and organize records, files, and documents efficiently.
Coordinate with internal and external teams to ensure smooth workflow.
Ensure compliance with company policies and procedures.
Make outbound calls to beneficiaries and stakeholders as per organizational needs.
Handle inbound inquiries, provide accurate information, and resolve complaints.
Monitor and evaluate project performance through effective communication.
Maintain detailed call logs, call responses, and update CRM systems.

Skills and Qualifications

Strong communication and interpersonal skills with a team-oriented mindset.
Basic computer proficiency, including MS Office tools.
Ability to multitask, prioritize tasks effectively, and achieve set performance benchmarks.
A positive attitude and willingness to learn and adapt.

Performance and Quality Standards

Meet daily, weekly, and monthly call goals and benchmarks.
Monitor and ensure the quality of calls or work processes.
Focus on delivering excellent customer service and organizational objectives.

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