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Spes Manning Solutions LLP
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Quality Evaluator

Quality Evaluator

Spes Manning Solutions LLP

3 - 5 years

|

4 - 5 Lacs

Posted:2 weeks ago| Platform:

Apply

Skills Required

quality audit powerpoint presentations excel quality management coaching quality evaluation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & Responsibilities

Conduct quality audits on email, chat, and calls, and share feedback with agents.
Conduct compliance and quality checks, ensuring timely reporting.
Drive continuous improvement by making recommendations and supporting improvement initiatives.
Perform data analysis and create designated reports/presentations.
Strengthen quality management processes/ framework to improve quality delivery.
Ensure data management for all deliverables and maintain accessibility without delay.
Manage client escalations.
Participate in internal and external calibrations to ensure consistent scoring and feedback delivery approaches.

Preferred Candidate Profile

Experience in supply chain management domain preferred.
Understanding of the audit, mining, and coaching process.
Good verbal and written communication skills.
Hands-on experience in MS Excel, PowerPoint presentations, and reporting.
Flexible to work in shifts (24/7 environment).
Ability to work under pressure and meet strict timelines.
Exposure to online retail/recovery will be an added advantage.
Immediate joiners or those available within 15 days are preferred.

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Spes Manning Solutions LLP

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