10 Quality Evaluation Jobs

We are seeking a skilled Gold Jewelry Sourcing Specialist to join our team at H K Jewels in Mumbai. In this role, you will be responsible for identifying and selecting the finest gold materials to be used in our luxury jewelry pieces. Your contribution is crucial in maintaining the quality and authenticity of our products, which ultimately enhances the reputation and success of H K Jewels in the luxury goods industry. Your primary duties as a Gold Jewelry Sourcing Specialist at H K Jewels will include sourcing high-quality gold materials, collaborating with suppliers, and cultivating relationships to ensure the acquisition of top-notch materials for our projects. Your attention to detail, expertise in gold sourcing processes, and ability to discern premium materials will play a vital role in the success of our jewelry collections. Come join us in crafting exquisite pieces that epitomize the excellence and artistry of H K Jewels. Responsibilities: - Source and assess gold materials for quality and authenticity. - Collaborate with suppliers to negotiate pricing and procure materials. - Conduct market research to monitor gold sourcing trends and identify opportunities. - Ensure adherence to industry standards and regulations in gold sourcing practices. - Manage inventory of gold materials and oversee shipments. - Coordinate closely with design and production teams to meet project specifications. - Address any issues related to gold material quality or disruptions in the supply chain. - Streamline sourcing processes to enhance efficiency and cost-effectiveness. Requirements: - Demonstrated experience in gold jewelry sourcing or a related field. - In-depth knowledge of gold materials, grades, and sourcing markets. - Strong negotiation skills and the ability to establish and nurture relationships with suppliers. - Exceptional attention to detail and commitment to quality standards. - Proficiency in working effectively in a fast-paced, deadline-driven environment. - Excellent communication skills to collaborate with internal teams and external partners. - Analytical mindset to evaluate market trends and make well-informed sourcing decisions. - Proficient in inventory management and supply chain procedures.,

The Senior Executive - Commercial at JSW MI Chennai Steel Service Center Private Limited, located in Oragadam, Chennai, will report to the Head of Commercial & Stores. The key responsibilities of this role include developing and executing a purchasing strategy, reviewing and processing purchase orders, managing the purchasing team, negotiating prices and contracts with suppliers, and building strong relationships with vendors. Furthermore, the Senior Executive will be responsible for selecting and evaluating vendors based on quality, timeliness, and price, scheduling deliveries, researching and comparing vendors, ensuring the quality of procured items, and addressing any arising problems. Additionally, staying updated with purchasing technology trends, overseeing purchase and implementation as necessary, budgeting, and exceeding strategic business and performance objectives are crucial aspects of this role. The ideal candidate should possess a Bachelor of Engineering or Bachelor of Science in Engineering, with an MBA being preferred. A minimum of 5 to 7 years of experience in procurement, preferably in the steel industry, is required for this position. The Senior Executive should also be adept at assessing risks, managing commercial resources, developing relationships with customers, defining commercial proposal strategies, and maintaining management systems in alignment with ISO and safety standards. In summary, the Senior Executive - Commercial role entails overseeing procurement activities, vendor relationships, strategic business objectives, and ensuring compliance with quality and safety standards, while also driving business expansion and profitability.,

You will collaborate with cross-functional teams to ensure project success. You will develop and implement procurement policies, procedures, and standards. You will determine needs for materials and produce and update reports on a regular basis. You will establish and maintain relationships with vendors and suppliers. You will manage complex procurement and supply chain projects, ensuring timely and accurate delivery of products. You will assist in the development of purchase orders and contract documents, ensuring compliance with legal requirements. You will prepare and issue purchase orders and ensure material availability in line with project requirements. You will monitor, track material status and visit suppliers in order to ensure timely delivery. You will coordinate with internal stakeholders, such as production, store, and operations, to align material availability. You will coordinate with the quality team, evaluate the quality of purchased items, and resolve shortcomings. You will coordinate with the store and maintain and update documentation. Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process. This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.,

As a Quality Team Leader for the Chat Process, you will be responsible for leading and supervising a team of Quality Analysts to ensure consistent and accurate evaluation of chat interactions. Your primary focus will be on managing the quality evaluation process, setting performance expectations, and driving continuous improvement. You will provide guidance, support, and coaching to the Quality Analysts to deliver high-quality chat interactions and achieve key performance indicators. Your responsibilities will include establishing and communicating performance expectations, conducting regular team meetings, monitoring individual performance, providing feedback, identifying training needs, collaborating with stakeholders, maintaining records, generating reports, conducting calibration sessions, and staying updated with industry best practices. To qualify for this role, you should have a Bachelor's degree or equivalent work experience in customer service or BPO, proven experience as a Quality Team Leader in a BPO setting with chat process evaluation experience, strong leadership and supervisory skills, excellent communication skills, knowledge of quality monitoring tools and chat platforms, analytical abilities, proficiency in Microsoft Office Suite, knowledge of customer service principles, experience in conducting performance evaluations, multitasking abilities, flexibility to adapt to changing business needs, and willingness to work in shifts if required. As a Quality Team Leader, you will be instrumental in ensuring the delivery of high-quality chat interactions and driving continuous improvement in the chat process. If you possess strong leadership skills, a passion for quality, and a desire to lead a team towards excellence, we encourage you to apply for this position.,

You will be responsible for overseeing and managing marketing and promotional campaigns targeted at acquiring new/repeat customers and supporting business growth. It will be your duty to ensure that all campaigns are executed in alignment with organizational standards and brand guidelines. Additionally, you will train and onboard new team members to ensure the effective execution of marketing strategies. You will also be required to prepare and maintain regular reports on campaign performance, analyzing outcomes to guide strategic decisions. Furthermore, you will play a crucial role in enhancing future campaigns by leveraging insights and feedback from previous and ongoing initiatives. To qualify for this role, you should possess a Bachelors degree in Marketing, Business Administration, or a related field, along with 2-3 years of relevant experience in marketing or campaign management. Strong analytical and problem-solving abilities are essential, as well as excellent communication skills with proven experience in managing marketing campaigns. Proficiency in evaluating and testing campaigns for quality and compliance with organizational standards is a must. You should also be capable of managing multiple marketing campaigns simultaneously in a fast-paced environment. Join our team if you are passionate about bringing half a billion Indians into the mainstream economy. We are dedicated to this goal, and every member of our team is working towards achieving it. Our success is driven by our collective energy and unwavering focus on customers. We are the largest merchant acquirer in India, and we are looking for individuals who are committed to making a difference. If you are the right fit for this role, we believe in creating wealth for you. With over 500 million registered users and 21 million merchants, we have a wealth of data in our ecosystem and are uniquely positioned to democratize credit for deserving consumers & merchants. Join us and be a part of India's largest digital lending story. This is your opportunity to contribute to this exciting journey!,

You will be responsible for leading a multi-faceted independent quality evaluation process to measure quality across multiple sources and provide insights from the operation. Your role will involve effectively managing and mentoring a team responsible for diverse workflows, Quality channels, and global stakeholders. It will be crucial for you to drive accountability within the teams to meet quality performance goals and ensure program standards are consistently met on a week-over-week basis. Additionally, you will need to assess and prioritize the top-quality issues affecting the teams across all decision-making channels. Collaboration with internal and external stakeholders to build scalable quality systems that enable efficient monitoring of decision accuracy and prompt identification of overall user experience issues will also be a key part of your responsibilities. Your focus will be on driving a proactive outcome and insight environment to continuously improve and deliver an outstanding customer experience across the program. Furthermore, you will be expected to aggregate audit findings, analyze gaps in processes, and identify innovative ways to solve problems upstream, thereby improving customer experience and driving higher efficiency. Your role will involve optimizing program operations with a focus on process management, key strategic initiatives, and bringing forth ideas with tangible actions to enhance business performance. Forecasting and capacity planning to meet business requirements and ensure continuity will also be a part of your responsibilities. In addition, you will proactively share existing bottlenecks and challenges with quantified impact on operations to facilitate appropriate prioritization. Your ability to clearly outline current performance drivers and actions to improve will be crucial in this role. You will also be responsible for managing client communication and leading all business reviews, including WBRs, MBRs, and QBRs. For this role, you should ideally have a minimum of 15 years of diverse experience in a scalable quality operations environment, with a proven track record of managing internal and external stakeholders to drive results. Strong critical and analytical thinking skills, along with an entrepreneurial and proactive mindset, will be essential. Experience with customer outcome and insight focus, excellent collaboration skills, and the ability to adapt to a fast-paced, international work environment will be highly valued. Exceptional communication and presentation skills, fluency in English, effective task prioritization and time management abilities, as well as a proven ability to break down complex processes and identify key pain points for business improvements will be key qualifications for this role. Having a quality certification (e.g., Lean Six Sigma, TQM, etc.) and/or a project management certification (PMP, Prince2, etc.) will be considered a plus for this position.,

You will be responsible for monitoring and evaluating inbound and outbound calls and emails as per the supplier's criteria and Client requirements. You will document quality issues and performance measures for management review, providing information to aid in agent feedback and formal education processes. Sharing results with Team Leads (and Operations Leader, if necessary) to facilitate individualized feedback to agents will also be part of your role. Additionally, you will provide Quality evaluation reports to the Client, track actions taken for improvement, and conduct transactional audits through various methods like recorded calls, remote or SBS, internal error checking, data scrubbing, calibration, and Quality certification processes. To qualify for this position, you should hold a Graduate/Post Graduate degree. Exception will be considered if you have more than 2 years of experience as a QA. Proficiency in Microsoft Office packages (Word, Outlook, Excel), excellent interpersonal and communication skills, and high attention to detail and accuracy are required. You should possess the ability to analyze, validate, and interpret data/reports, multitask, work under pressure, cope with high volumes of work, handle pressures and setbacks, document problems and aid in their resolution, document processes and identify areas for improvement, adapt to change quickly in a fast-paced environment, prioritize and manage workflow efficiently. Furthermore, this role may require travel, and having a valid passport is essential. (Note: No headers will be previewed in the final JD),

As a Music Relevance Rater, your primary responsibility will be assessing the relevance of music search results on streaming platforms for AI data collection. You will evaluate if the search results align with the query intent, such as artist, song, album, or playlist, and ensure they meet the required relevance criteria. Your role is crucial in enhancing the accuracy and user experience of music search results. In this role, you will be expected to evaluate the relevance of music search results based on user queries, which may include artist, song, album, or playlist. Additionally, you will conduct research to clarify ambiguous results and provide further context if necessary. It is essential to provide clear and concise explanations for your ratings in the comment section to ensure consistency and quality in all evaluations. Freelancers applying for this position must possess their own device, preferably a laptop or desktop, and a reliable internet connection. Native speakers located in specific countries including Australia, China, Germany, Ireland, Italy, Japan, Korea, Mexico, New Zealand, Norway, Russia, South Africa, Spain, Taiwan, and the UK are eligible to apply. The commitment for this role is 5 hours per day or 25 hours per week on weekdays only, excluding weekends. Each evaluation batch takes approximately 3 hours to complete, and raters must finish one batch in a single sitting. Candidates interested in this position are required to pass a mandatory 90-minute assessment to evaluate their language proficiency and analytical skills. This assessment is non-billable and serves as a qualification for the role. If you have a passion for music and are eager to contribute to AI-driven music search improvement, we welcome you to apply for this position. Join us in the mission to enhance the accuracy and relevance of music search results, ultimately providing users with a better experience.,

The Senior Manager Quality Operations role based in Hyderabad within the Customer Service- Trust & Safety domain is seeking immediate joiners who will be responsible for leading a multi-faceted independent quality evaluation process. You will oversee the measurement of quality across various sources and provide valuable insights from the operation. Your role will involve effectively managing and mentoring a team handling diverse workflows, Quality channels, and global stakeholders. It is crucial to drive accountability within the teams to achieve quality performance goals and ensure program standards are consistently met on a week-over-week basis. As a Senior Manager Quality Operations, you will assess and prioritize the top-quality issues impacting the teams across all decision-making channels. Collaboration with internal and external stakeholders is key to building scalable quality systems that enable resource-efficient monitoring of decision accuracy and faster identification of overall user experience issues. Your proactive approach will focus on driving outcomes and insights to continuously enhance and deliver an exceptional customer experience throughout the program. Additionally, you will be responsible for aggregating audit findings, analyzing process gaps, and identifying innovative solutions to solve problems upstream. This will contribute to improving customer experience, driving higher efficiency, and optimizing program operations through process management and key strategic initiatives. Your role will involve forecasting and capacity planning to meet business requirements and ensure continuity. You are expected to proactively communicate existing bottlenecks and challenges, quantify their impact on operations, and facilitate appropriate prioritization. The ideal candidate for this position should possess a minimum of 15 years of diverse experience in a scalable quality operations environment, with a track record of managing both internal and external stakeholders to drive results. Strong critical and analytical thinking, along with an entrepreneurial and proactive mindset, are essential. Experience with customer outcome and insight focus, excellent collaboration skills across functions and regions, and the ability to adapt to a fast-paced international work environment are crucial for success in this role. Exceptional communication and presentation skills are required to articulate performance trends and associated actions effectively. The ability to prioritize tasks, manage time efficiently, and perform well under high-pressure situations is vital. Fluency in English is a must, and any quality certification (e.g., Lean Six Sigma, TQM) or project management certification (PMP, Prince2) would be advantageous. In summary, as the Senior Manager Quality Operations, you will play a key role in driving quality excellence, operational efficiency, and outstanding customer experience by leading a team, collaborating with stakeholders, and implementing innovative solutions to enhance program performance.,

Role & Responsibilities: Help in the training of an AI assistant model to enhance its accuracy and performance. Evaluate the model's responses across multiple dimensions to ensure quality and relevance. Maintain high standards of speed and precision while assessing the model's responses. Must Required Traits: Strong attention to detail. Ability to carefully follow instructions. Excellent proficiency in English.