Quality Controls

Embark on a transformative journey as a Quality Controls | Financial Crime Service People Leader at Barclays, where you'll play a pivotal role in shaping the future. Join us in our mission to safeguard our business and our customers. Key critical skills required for this role include proven experience in a quality control role, a strong understanding of quality parameters, managing SOPs, and creating frameworks. Experience in Financial Crime and people management are essential. You should possess strong leadership, communication, and interpersonal skills. You may be assessed on key essential skills relevant to succeeding in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, digital and technology, as well as job-specific technical skills. This role is based out of Chennai. Purpose of the role: To assess the quality of business processes and the execution of processes and develop initiatives to improve quality standards. Accountabilities: - Identification of areas for improvement within operations and providing recommendations for change through the quality assurance process. - Development and implementation of quality control procedures and controls to mitigate risks and maintain efficient operations. - Collaboration with teams across the bank to develop quality improvement guidelines, initiatives, objectives, and action plans to monitor performance, improve business areas, and govern processes. - Development of reports and presentations on quality control performance and communicating findings to internal senior stakeholders. - Monitoring customer-facing colleagues" performance and evaluating their performance through reviews, quality reporting, policy development, and feedback on customer interactions. - Execution of quality audits of the bank's processes and operations, aligned to regulatory requirements and internal policies. - Identification of industry trends and developments to implement best practices in quality assurance services. - Participation in projects and initiatives to improve quality control efficiency and effectiveness. Assistant Vice President Expectations: - Advise and influence decision-making, contribute to policy development, and take responsibility for operational effectiveness. Collaborate closely with other functions/business divisions. - Lead a team performing complex tasks, using well-developed professional knowledge and skills to deliver work that impacts the whole business function. Set objectives, coach employees in pursuit of those objectives, appraise performance relative to objectives, and determine reward outcomes. - If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviors to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviors are: Listen and be authentic, Energize and inspire, Align across the enterprise, Develop others. - OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialization to complete assignments. They will identify new directions for assignments and/or projects, identifying a combination of cross-functional methodologies or practices to meet required outcomes. - Consult on complex issues; provide advice to People Leaders to support the resolution of escalated issues. - Identify ways to mitigate risk and develop new policies/procedures in support of the control and governance agenda. - Take ownership for managing risk and strengthening controls in relation to the work done. - Perform work that is closely related to that of other areas, which requires an understanding of how areas coordinate and contribute to the achievement of the objectives of the organization sub-function. - Collaborate with other areas of work, for business-aligned support areas to keep up to speed with business activity and the business strategy. - Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practices (in other areas, teams, companies, etc.) to solve problems creatively and effectively. - Communicate complex information. "Complex" information could include sensitive information or information that is difficult to communicate because of its content or its audience. - Influence or convince stakeholders to achieve outcomes. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge, and Drive the operating manual for how we behave.,