Skill required:
Trust & Safety - Quality Management
Designation:
Quality Auditing Senior Analyst
Qualifications:
Any Graduation
Years of Experience:
5 to 8 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do?
Accenture is a trusted, innovative, comprehensive, and experienced partner to leading platform companies. The Trust and Safety offering within Accenture Operations helps keep the internet safe and helps platform companies accelerate, scale, and improve their businesses. Content moderators serve as an important line of defense by helping improve the quality and safety of online content while gaining hands-on job experience. You will deliver value to our clients, while making a larger impact on society. You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns. Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture’s well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being.
- Strong coping, emotional resilience, and stress-management skills
- Excellent comprehension, communication, and (English) skills
- Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
- Strong attention to detail
- Comfort synthesizing and analyzing information from multiple streams
- Strong critical thinking and decision-making skills What are we looking for?
- Ability to perform under pressure
- Detail orientation
- Agility for quick learning
- Ability to work well in a team
- Commitment to quality
- More than 5 years of relevant supervisory experience
- Experience managing/supporting productivity-driven operation
- Ability to learn quickly through self-study, classroom, and hands-on experience
- Strong analytical skills to drive RCAs and come up with out of the box solutions
- Strong communication skills with all levels of employees and management
- Ability to perform special projects as needed in addition to daily responsibilities
- Flexibility to work in different shifts and overtime; or swing shifts as needed.
- Ability to organize staff and supervise workload for maximum efficiency
- Accountable for handling multiple market complex data
- Identifies, assesses and resolves complex business problems/issues and provides alternative scenarios.
- Allocates resources and responsibilities across team to deliver business results and develop team members.
- Evaluates direct reports and provides formal counseling and mentoring to staff. Roles and Responsibilities:
- Responsible for:
- Site Quality performance ensuring accuracy targets and met and exceeded month on month
- Drive and maintain the rigour on Quality framework
- Ensuring smooth function of the training function based on the set processes
- Meeting and exceeding QTP KPIs and internal/external set goals
- Developing people
- Develop and maintain good working relationship with internal and external stakeholders
- Coordinating and managing assigned capability roles, Any Graduation
