Work from Office
Full Time
We are seeking an experienced Quality Audit Manager to join our operations to develop, manage, and support our AGI-DS team with auditing and improving data quality.
Key job responsibilities
As Team Manager, you will be responsible for:
* Manage job assignment on a day-to-day basis, monitoring performance on job or queue adherence, volume, and quality
* Support hiring and training of new Associates * Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis * Develop the work schedule for the week by balancing work across various workflows and/or navigating competing delivery priorities * Liaise with Program Management and other global operations team leads to manage risks & propose mitigation strategies * Track quality and utilization metrics * File and track tickets, following up on blocks to productivity * Provide regular, formal & informal feedback to direct reports * Identify and help implement process-related improvement using methodologies such as Kaizen, six sigma, or lean
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