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7 - 12 years
5 - 8 Lacs
Pune
Work from Office
Responsible for Managing Machining Quality New product development (NPD) New project implementation Vendors quality monitoring Calibration of measuring instruments & gauges, Review and reduce customer complaints QA - ISO system audits compliance
Posted 1 month ago
1 - 3 years
1 - 2 Lacs
Sanand
Work from Office
Roles and Responsibility - Quality Inspector PURPOSE OF POSITION: This individual is to be a technical and administrative member of the Quality team and will report to the Team Leader Quality. He will manage within the guidelines set forth by the corporate policy and company business operation procedures. The Quality Inspector will be responsible for Quality Control and work within the guidelines of the crown quality system. RESPONSIBILITES & TASKS: To ensure 5s activities & Proper PPE S at shift starting & end as per guidelines. Allocate to work as per Team Leader Guidelines. Keep assignment file neat and handle properly & ensure all the necessary documents are available & and fill required documents properly on daily basis. Review yesterday NC with TL or Engineer & co-operate all the audits (daily / monthly). Inspection should be as per work instruction & maintain proper cycle time (productivity). Proper ethics should be followed in our customer / Host location. To avoid unauthorised leave and permission. To avoid customer concerns & follow all actions are taken for customer concern. To support new inspector training. To improve company image in all the levels of activity in our customer site. Keep open your thoughts to improve crown organization. Should Not sign any customer or host document without your supervisor acknowledgment. Continual improvement activities in Quality control. Qualifications and skills Required. Edu Qualifications: Min- ITI & Max BE in Mechanical/ Automobile filed. Exp Required: 0 to 3 years in Automobile Quality Industry Able to Understand Safety standards & Quality Expectations. Basic Communication skills & Responsible, trustworthy. Accepted Approved
Posted 1 month ago
4 - 5 years
4 - 6 Lacs
Bhiwandi
Work from Office
1.To carry out in process inspection for electronics, mechanical & optics parts & application testing Ensuring all quality compliance as per QAP during in process inspection. 2.To analyze / resolve quality problem& QMS / customer complaint on technical ground and inform to concerned departments for corrective action through 7 QC tools. 3.To identify non-conforming products and initiate corrective action in consultation with concerned departments through 7 QC tools. 4.To run the improvement program such as quality improvement Projects , 5S & KAIZEN Program & QMS . 5.To prepare the MIS of In process quality department 6.Overall In charge of In process QC. 7.To conduct & maintain test record of In process Quality. 8.To ensure that purchased products conform to specific requirements and to report Suppliers 9.Quality performance to Good Manufacturing Practices 10.Knowledge of ISO 9001 -2015 & EOHS 14001-45001 11.Vendor audit as per ISO 9001-2015 standard.
Posted 1 month ago
3 - 7 years
10 - 15 Lacs
Bengaluru
Work from Office
We are looking for a highly skilled and experienced Senior Project Consultant to join our team in Bangalore. The ideal candidate will have a strong background in assurance, tax, transaction, and advisory services. ### Roles and Responsibility Collaborate with cross-functional teams to deliver high-quality services across multiple client departments. Develop and implement practical solutions to complex problems using a collaborative approach. Work closely with market-leading entrepreneurs, game-changers, disruptors, and visionaries to drive business growth. Utilize technical expertise to provide insightful and practical solutions to clients. Manage multiple projects simultaneously while maintaining high levels of quality and attention to detail. Stay up-to-date with industry trends and developments to continuously improve skills and knowledge.### Job Requirements Strong understanding of assurance, tax, transaction, and advisory services. Excellent communication and interpersonal skills. Ability to work collaboratively in a fast-paced environment. Strong problem-solving and analytical skills. Experience working with diverse stakeholders, including clients, team members, and external partners. Strong commitment to delivering high-quality results and exceeding client expectations. Qualification: As defined by the client. Experience: As defined by the client.
Posted 1 month ago
3 - 7 years
10 - 15 Lacs
Bengaluru
Work from Office
We are looking for a highly skilled and experienced Senior Project Consultant to join our team in Bangalore. The ideal candidate will have a strong background in assurance, tax, transaction, and advisory services. ### Roles and Responsibility Collaborate with cross-functional teams to deliver high-quality services across multiple client departments. Develop and implement practical solutions to complex problems using a collaborative approach. Work closely with market-leading entrepreneurs, game-changers, disruptors, and visionaries to drive business growth. Utilize technical expertise to provide insightful and practical solutions to clients. Manage multiple projects simultaneously while maintaining high levels of quality and attention to detail. Stay up-to-date with industry trends and developments to continuously improve skills and knowledge.### Job Requirements Strong understanding of assurance, tax, transaction, and advisory services. Excellent communication and interpersonal skills. Ability to work collaboratively in a fast-paced environment. Strong problem-solving and analytical skills. Experience working with diverse stakeholders, including clients, team members, and external partners. Strong organizational and time management skills to prioritize tasks and meet deadlines. Qualification: As defined by the client. Experience: As defined by the client.
Posted 1 month ago
3 - 7 years
10 - 15 Lacs
Bengaluru
Work from Office
We are looking for a highly skilled and experienced Senior Project Consultant to join our team in Bangalore. The ideal candidate will have a strong background in assurance, tax, transaction, and advisory services. ### Roles and Responsibility Collaborate with multiple client departments to provide services while adhering to commercial and legal requirements. Utilize practical skills to solve complex problems and deliver insightful solutions. Work effectively in a fast-paced environment with a focus on delivering high-quality results. Develop and maintain strong relationships with clients and stakeholders. Stay up-to-date with industry trends and developments to continuously improve service delivery. Contribute to the development of new ideas and initiatives to drive business growth.### Job Requirements Strong understanding of assurance, tax, transaction, and advisory services. Excellent communication and interpersonal skills. Ability to work collaboratively with cross-functional teams. Strong problem-solving and analytical skills. Experience working with clients across various industries. Ability to adapt to changing priorities and deadlines. Qualification: As defined by the client. Experience: As defined by the client.
Posted 1 month ago
8 - 10 years
12 - 14 Lacs
Gurugram
Work from Office
Purpose of the Manager Quality & Job Role: Aakash is looking for an experienced Manager Quality (Training & Development) who shall be responsible for monitoring, evaluating, and improving the quality of customer interactions in all branches Pan India (Telephonic & F2F). Role is very dynamic in nature and shall need an experienced and self-motivated professional who shall take full responsibility of individually assigned projects as well as team handling. This role involves analyzing performance data, coaching agents, and implementing strategies to enhance the overall customer experience. The Call Quality Manager would closely work with team leaders, trainers, and other business stakeholders to ensure that quality standards are consistently met. As Quality Manager, you are expected to: 1. Work closely and communicate effectively with CXOs, Senior Business leaders, Regional Training team to identify/ assess training priorities on an ongoing basis and proactively develop solutions to drive business. 2. Ensures team monitors and evaluate inbound and outbound calls, chat, and email interactions for compliance with company standards and quality metrics followed by regular feedback emails to branch stakeholders. 3. Conduct and analyze TNA (Training Needs Analysis) for Quality Assurance team and provide quarterly/annual training plan to develop QA skills. 4. Offer feedback to branches on how to improve specific aspects of their interactions that directly impact CSAT Score of branches. 5. Study NPS (Net Promoter Score) Data and take effective measures to drive process improvements and training initiatives. 6. Prepare VMP (Voice monitoring plan) and ensure target is met followed by validation of good and fatal calls and regularly ensuring Call Calibration followed by publishing regular quality reports to senior management. 7. Analyze call quality data to identify trends, patterns, and areas for improvement. Use RAG analysis to forecast potential issues and proactively address them before they impact overall quality. 8. Work with cross-functional teams to develop and implement process improvements that enhance call quality. 9. Lead initiatives to improve customer satisfaction scores and reduce escalations. 10. Lead the team and ensure effective team management skills and team development To be successful in the Quality Manager Role you are required to have: 1. Strong communication & Excellent written and verbal communication skills. 2. Excellent organizational skills and ability to multitask with strong business acumen. 3. Excellent time and work management skills, ability to prioritize, ability to handle team dynamics, attention to detail and ability to meet established deadlines. 4. Strong project management skills. 5. Ability of stakeholder & vendor management. 6. Certification in Quality Management (e.g., Six Sigma, etc) would be an added advantage. Must to have Attitude: 1. Dynamic professional with excellent interpersonal skills and has enterprising style of work. 2. Desired Traits: Self-starter, proactive, quick & adaptive. 3. Emotional intelligence to work and lead the team. Qualification: Post-Graduate in any discipline (Preferably full time MBA) Experience: 1. 10 to 12 years of experience into Quality & Training. 2. 5+ Years of experience in team management.
Posted 1 month ago
2 - 5 years
2 - 4 Lacs
Noida
Work from Office
Job Summary: We are seeking a detail-oriented and analytical Quality Analyst to join our BPO operations team. The QA will be responsible for monitoring and evaluating customer interactions to ensure adherence to company standards, client expectations, and regulatory compliance. This role plays a critical part in identifying process gaps, driving continuous improvement, and enhancing the customer experience. Key Responsibilities: Monitor and evaluate voice, email, or chat interactions to ensure quality and compliance. Provide actionable feedback to agents for performance improvement. Maintain evaluation reports, dashboards, and quality scorecards. Collaborate with training and operations teams to identify coaching needs. Assist in calibrations and quality audits with clients and internal stakeholders. Participate in process improvement initiatives and recommend changes. Analyze quality trends and prepare weekly/monthly QA reports. Ensure all processes comply with data privacy and industry regulations. Key Skills & Qualifications: Bachelors degree or equivalent. 13 years of experience in a QA role in the BPO sector. Proficiency in MS Excel, QA tools, and CRM systems. Strong communication and interpersonal skills. Analytical mindset with attention to detail. Experience in creating and using QA scorecards. Familiarity with industry-specific compliance standards (e.g., HIPAA, PCI-DSS) is a plus. Ability to handle confidential information with integrity. Preferred Qualifications: Six Sigma or Lean certification (optional). Experience with tools like NICE, Verint, or similar QA platforms. Prior exposure to international clients or multi-process BPO environments.
Posted 1 month ago
1 - 5 years
5 - 5 Lacs
New Delhi, Gurugram
Work from Office
WE ARE HIRING US TRAVEL QA CANDIDATE MUST HAVE 1 TO 2 YEAR OF EXPERIENCE AS QA IN US TRAVEL PROCESS SALARY 45,000/- US SHIFT |CAB & FOOD | 5 DAYS WORKING LOC- DELHI (WEST) CALL/WHATSAPP AT 8174083320 | Shubh
Posted 1 month ago
7 - 12 years
12 - 19 Lacs
Kolkata, Hyderabad, Bengaluru
Work from Office
Email your resumes to Raveena@wissenpro.com Role: Manager Quality / Training & Quality Manager Role and Key Responsibilities: Act as a primary POC between the QA teams, OPS & clients. Recommended responsibilities include but are not limited to the following: Lead, manage, motivate, and mentor a team of Quality Analysts Drive consistency to ensure the strong quality performance and alignment across all programs Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads Implement and drive the QA process and structure Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders Implement initiatives and projects to counteract any possible trends, drive business KPIs Aggregate audit findings and analyse gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency Analyse quality and performance trends to provide recommendations for program improvement Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability
Posted 1 month ago
2 - 5 years
3 - 7 Lacs
Noida
Work from Office
Roles and Responsibilities:The job profile involves:Auditing for Onshore and BSO teams. The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process & sharing feedbacks to Onshore with transcribes typed by listening 100% of the patients feedback surveys. Will do audits as per the weekly-monthly audit plan and do PKTs of the team members Participate in process & training calls as required Reports sharing to communicate performance effectively and timely with Ops and QA team Will be actively involved in creating audit & sample plan, feedback sharing & training the team members weekly, based on the themes identified. QA will be involved in weekly or biweekly calibration calls Will be actively involved in managing escalations received externally and internally Work closely with the Ops supervisors and quality team to develop agent & team level action plans for Quality improvement. May have to work long shifts whenever needed and to effectively handle challenging situations. Perform all other assigned tasks and responsibilities as assigned Desired Skills /or Work Experience Requirements: Well versed in transactional and voice audits(up to 100%) Should have working knowledge of sampling methods, PDCA, DPO, DPMO and other Quality Tools and methods Proficient in MS Office Should have Analytical and problem-solving skills Should be able to capture VOC and document effectively Should be able to prepare SOP and document process whenever required Ability to work independently and to carry out assignments to complete within parameters of instructions / SOP Should be flexible with working in 24/5 environment Should be good in abiding predefined instructions and processes Should be open and flexible towards ad-hoc projects & tasks Should have good feedback sharing skills Must have proven track record of performance in previous assignment
Posted 1 month ago
2 - 5 years
3 - 7 Lacs
Hyderabad
Work from Office
Roles and Responsibilities: The job profile involves: Auditing for Onshore and BSO teams. The job will be to evaluate the web and voice transactions to make sure they are error free and compliant towards the process & sharing feedbacks to Onshore with transcribes typed by listening 100% of the patients feedback surveys. Will do audits as per the weekly-monthly audit plan and do PKTs of the team members Participate in process & training calls as required Reports sharing to communicate performance effectively and timely with Ops and QA team Will be actively involved in creating audit & sample plan, feedback sharing & training the team members weekly, based on the themes identified. QA will be involved in weekly or biweekly calibration calls Will be actively involved in managing escalations received externally and internally Work closely with the Ops supervisors and quality team to develop agent & team level action plans for Quality improvement. May have to work long shifts whenever needed and to effectively handle challenging situations. Perform all other assigned tasks and responsibilities as assigned Desired Skillsor Work Experience Requirements: Well versed in transactional and voice audits(up to 100%) Should have working knowledge of sampling methods, PDCA, DPO, DPMO and other Quality Tools and methods Proficient in MS Office Should have Analytical and problem-solving skills Should be able to capture VOC and document effectively Should be able to prepare SOP and document process whenever required Ability to work independently and to carry out assignments to complete within parameters of instructions SOP Should be flexible with working in 24/5 environment Should be good in abiding predefined instructions and processes Should be open and flexible towards ad-hoc projects & tasks Should have good feedback sharing skills Must have proven track record of performance in previous assignment
Posted 1 month ago
years
1 - 2 Lacs
Gandhinagar, Surat, Halol
Work from Office
BE/ Diploma Mechanical / Civil / Electrical Fresher Department : QC /Production /Maintenance Location : Ahmadabad / Vadodara Salary of 15,000 to 35000 PF/ESIC benefits Travel Free from company +91 90816 99300 /9274688958 / +91 90816 99400 Required Candidate profile Bachelor's degree in Quality Management, Engineering, or a related field. Proven experience similar role, preferably in an e-commerce or manufacturing environment.
Posted 1 month ago
10 - 15 years
6 - 7 Lacs
Bangalore/Bengaluru
Work from Office
Develop & implement QA policies & procedures in alignment with ISO standards. Onboarding & training new quality control team members. Oversee & maintain quality standards for Gears, Gearboxes & Gear pump. Drive continuous improvement initiatives Required Candidate profile Effectively Managing & building team. Study component drawings mfg. processes & prepare inspection control plan. Keep track of instruments calibration. Manage doc. & records related to certifications.
Posted 1 month ago
4 - 9 years
5 - 6 Lacs
Karur
Work from Office
Must be a local candidate from Karur & Tirupur .Strong knowledge of knits & kids apparel production, including quality control processes.Conduct various quality audits, including: PPM (Pre-Production Meeting).Inline inspections.Mid-production audits Required Candidate profile Final inspections as per AQL (Acceptable Quality Level) system and buyer requirements. Strong computer skills for documentation, reporting, and communication.Good communication skills to coordinate
Posted 1 month ago
4 - 9 years
2 - 6 Lacs
Kolkata, Hyderabad
Work from Office
Dear Applicant's, Hiring for AR caller - QA Location - Hyderabad / Kolkata WFO US Night shift Role: SME: 4years in AR caller with quality analyst CTC - Up to 6.5lpa Skills : RCM, Ar Caller/Revenue cycle management /Physician Billing/ Denial Management/ Hospital billing with Excellent Communication . 1year on papers experience in QA Interested Candidates Contact HR Pallavi @9167757169 / pallavi@careerguideline.com
Posted 1 month ago
1 - 5 years
1 - 3 Lacs
Ahmedabad
Work from Office
Vendor approvals (RM/PM) GMP training & implementation Regulatory compliance Product complaints & recall Batch release QMS execution & audits Validation, deviations & change control
Posted 1 month ago
1 - 5 years
2 - 4 Lacs
Noida
Work from Office
Kindly Apply immediate joiners only who can join within 4-5 days Position- Quality control specialist location- Noida 62 Work days- 6 Days Preferred- Immediate Joiners We are excited to invite you to join our team as a Full Time Quality Control Specialist Role. Responsibilities: Quality Audit Execution: Conduct audits on operational processes, product quality, service delivery, and compliance with established quality standards. Review organizational procedures, documents, and records to ensure they adhere to quality standards and regulatory requirements. Perform root cause analysis for identified quality issues and suggest corrective and preventive actions. Compliance and Standardization: Ensure compliance with relevant industry standards (e.g., ISO 9001, ISO 27001, or other quality management systems) and company policies. Monitor adherence to regulatory and internal quality standards and report any deviations. Evaluate vendor and supplier quality control processes, ensuring they meet the organizations quality requirements. Risk Identification and Management: Identify risks associated with non-compliance to quality standards, propose mitigation strategies, and ensure implementation of corrective actions. Maintain a risk register and update it regularly with findings from audits. Process Improvement: Collaborate with various departments to streamline processes and enhance quality across operations. Recommend best practices and continuous improvement initiatives to increase process efficiency, product/service quality, and overall customer satisfaction. Audit Reporting: Prepare detailed reports on audit findings, risks, and areas for improvement. Present findings to management and stakeholders, and provide actionable recommendations for quality improvement. Follow-up and Corrective Action: Ensure that corrective actions from audits are implemented and follow-up audits are conducted to verify improvements. Track the progress of corrective actions and their effectiveness over time. Training and Development: Assist in the development and implementation of quality training programs for employees. Educate staff on quality standards, best practices, and compliance requirements. Collaboration with Cross-Functional Teams: Work closely with production, operations, and service delivery teams to ensure consistent application of quality procedures. Act as a liaison between departments to foster a culture of quality and compliance.
Posted 1 month ago
8 - 13 years
12 - 15 Lacs
Hyderabad
Work from Office
Leading BPO in Hyderabad Hiring for Transactional Quality Manager Content Moderation//Social Media Process Must be a Manager Quality or tenured Deputy Manager On papers in an International BPO in Voice process Experience in Content Moderation is Mandatory Over All Experience 8+ Years CTC UPTO 15LPA based on Last CTC & experience Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Role & responsibilities Act as a primary POC between the QA teams, OPS & clients. • Recommended responsibilities include but are not limited to the following: • Lead, manage, motivate, and mentor a team of Quality Analysts • Drive consistency to ensure the strong quality performance and alignment across all programs • Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program • Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads • Implement and drive the QA process and structure • Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders • Implement initiatives and projects to counteract any possible trends, drive business KPIs • Aggregate audit findings and analyses gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency • Analyses quality and performance trends to provide recommendations for program improvement • Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Should have good knowledge of FMEA identification and mitigation of vulnerabilities Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123
Posted 1 month ago
8 - 13 years
12 - 19 Lacs
Bengaluru
Work from Office
Leading BPO in Bangalore Hiring for Transactional Quality Manager Content Moderation//Social Media Process Must be a Manager Quality or tenured Deputy Manager On papers in an International BPO in Voice process Experience in Content Moderation /Customer service is Mandatory Over All Experience 8+ Years CTC UPTO 19LPA based on Last CTC & experience Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123 Role & responsibilities Act as a primary POC between the QA teams, OPS & clients. • Recommended responsibilities include but are not limited to the following: • Lead, manage, motivate, and mentor a team of Quality Analysts • Drive consistency to ensure the strong quality performance and alignment across all programs • Deliver process as well as agent level insights to continuously improve and deliver outstanding customer experience across the program • Work alongside Ops and hiring team to provide on-boarding, coaching, remediation, training and development for QAs and QA Leads • Implement and drive the QA process and structure • Identify possible issues and trends and give actionable insights while communicating them to relevant stakeholders • Implement initiatives and projects to counteract any possible trends, drive business KPIs • Aggregate audit findings and analyses gaps in processes, identifying innovative ways to solve problems upstream, help improve customer experience and drive higher efficiency • Analyses quality and performance trends to provide recommendations for program improvement • Responsible for the delivery of vendor quality metrics at management reviews Key skills & knowledge: Excellent communication & interpersonal skills Excellent MS Office skills (presentation & excel) Should have good knowledge of FMEA identification and mitigation of vulnerabilities Excellent knowledge of Quality & Analytical tools Should be well versed with Qualitative concepts Should have worked on process improvement projects driving Customer Experience, Process Improvements & Profitability Interested candidates can mail their cv at simmi@hiresquad.in or call at 8467054123
Posted 1 month ago
4 - 9 years
6 - 8 Lacs
Bengaluru
Work from Office
Hiring for Supervisor Quality & Training International Voice Process Leading BPO in Bangalore Require minimum 1 year experience as Team leader Quality in BPO Must have Experience in Quality Domain CTC UPTO 8.5LPA Shifts 24*7 Role and Key Responsibilities: Critical Thinking: Apply analytical skills to evaluate complex problems, identify root causes, and develop effective solutions Testing New Automation/Features: Execute and plan for new automation tools and features. Ensure thorough testing to validate functionality, performance, and reliability Recommendation Generation: Analyze test results and user feedback to generate actionable recommendations for product enhancement. Collaborate with cross-functional teams to implement improvement Overall implementation, planning and improvement of the Transactional Quality framework Set up, improve, drive and streamline monitoring, feedback & other internal processes related to Training and Transactional Quality Drive Idea generation/recommendation process and share ideas with the client Create new processes/initiatives based on the client requirements and drive in collaboration with different functions Introduce metrics to monitor quality and report to the management on improvements necessary to meet customer and industry standards Responsible for leading, motivating and supervising the team of Quality Analysts assigned As an ongoing practice, monitor & conduct deep dive analysis on areas of opportunities within the account and implement corrective actions, to help achieve desired results To identify root causes of variances in metrics (if any) Reduce TQ-BQ variance on different input/output metrics Propose corrective/improvement solutions based on facts and data and implement and monitor improvement projects in the process Collect Data, perform analysis and RCA on metrics and publish reports accordingly Understand client needs on the Quality and process changes and ensure that the team is aware of them Focus on identification and highlight any/all compliance defects and recommend training or other action plan Ensure consistency through calibration of Quality scores with the client scores through effective interactions with the client Quality team Ownership of compliance, data security and risk assessment for the process - highlight noncompliance in time to avoid surprises or before reported by external sources Desired Skills Excellent communication skills - verbal and written Proficient with Feedback skills Proficient with soft skills training - customer / phone/Chat/Email skills Must have the ability to work under pressure &; in an unstructured environment Should be solution-oriented The applicant should be Proficient with MS office (PowerPoint, Excel, Word) & Google Suite Good People Management Skills Willingness to work in a 24*7 (Day and Night Shifts - Rotational) with no fixed week offs and 5 days working environment Willing to work in a voice and non-voice process Must have analytical abilities to analyze data, trends from effectiveness surveys Ability to observe, analyze and give constructive feedback Analytical, logical, reasoning &numerical ability Good knowledge of the Quality Domain Extremely good verbal & written communication skills in English Process orientation & structured thinking Six Sigma essentials Strong Customer Service orientation YB/GB certified preferred Qualification: Graduation Interested Candidates can mail their cv at simmi@hiresquad.in or call at 8467054123
Posted 1 month ago
2 - 7 years
4 - 6 Lacs
Kolkata
Work from Office
Leading BPO in Kolkata Hiring for Quality Analyst Must have minimum 1 Year experience in Quality in International BPO Only Graduate 5 Days Working Shifts 24*7 Responsibilities: Lead quality initiatives, implement Six Sigma methodologies. Conduct call audits, analyze results with Pareto charts & Fishbones. Monitor calls for compliance, identify improvement opportunities. Mail your cv at simmi@hiresquad.in or call T 8467054123
Posted 1 month ago
1 - 4 years
3 - 7 Lacs
Jaipur
Work from Office
Job Description Packaging Design & Procurement Planning of Packaging Material Liaise with CoC for all new product release for packaging and provide customer / vendor requirements to CoC. Environmental Impacts: Implement packaging density improvement projects Optimize packaging to reduce CO2 impact in transportation and packaging. Logistics Quality & Continuous Improvements: Ensure waste elimination in packaging leading to cost reduction Implement processes and methods for safe movement and storage of Raw materials and Finished goods. Develop competency with LSP on handling of product Support packing design development with FMEA Compliance Management: Manage commercial processes to be legally compliant with Internal guidelines Viz: OMP (Bosch India) central directives and external laws namely Foreign trade Customs and taxation laws. Claim Management Liaise with stakeholders for timely claim settlement Quarantine Store Management Report and act on blocked stocks, organize for liquidation of blocked stocks and SLED. Others : PACKIT Management, Returnable Packaging & Sustainability, DC Controls, ILCS & 9 Field Matrix & Quality Audit Coordination
Posted 1 month ago
9 - 10 years
13 - 14 Lacs
Jaipur
Work from Office
Packaging Design & Procurement Planning of Packaging Material Liaise with CoC for all new product release for packaging and provide customer / vendor requirements to CoC. Environmental Impacts: Implement packaging density improvement projects Optimize packaging to reduce CO2 impact in transportation and packaging. Logistics Quality & Continuous Improvements: Ensure waste elimination in packaging leading to cost reduction Implement processes and methods for safe movement and storage of Raw materials and Finished goods. Develop competency with LSP on handling of product Support packing design development with FMEA Compliance Management: Manage commercial processes to be legally compliant with Internal guidelines Viz: OMP (Bosch India) central directives and external laws namely Foreign trade Customs and taxation laws. Claim Management Liaise with stakeholders for timely claim settlement Quarantine Store Management Report and act on blocked stocks, organize for liquidation of blocked stocks and SLED. Others : PACKIT Management, Returnable Packaging & Sustainability, DC Controls, ILCS & 9 Field Matrix & Quality Audit Coordination
Posted 1 month ago
3 - 6 years
8 - 12 Lacs
Bengaluru
Work from Office
locationsBangalore,India time typeFull time posted onPosted 5 Days Ago job requisition idR0000390016 About us: As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers. Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact. Becoming a Target team member means joining a community that values different voices and lifts each other up. Here, we believe your unique perspective is important, and you'll build relationships by being authentic and respectful. Overview about TII At Target, we have a timeless purpose and a proven strategy. And that hasnt happened by accident. Some of the best minds from different backgrounds come together at Target to redefine retail in an inclusive learning environment that values people and delivers world-class outcomes. That winning formula is especially apparent in Bengaluru, where Target in India operates as a fully integrated part of Targets global team and has more than 4,000 team members supporting the companys global strategy and operations. Job TitleSr Process & Quality Consultant About the Role Serve as a partner and enabler to the Business Transformation team as an executor, with the goal of supporting the Roundel business Responsibilities of this role: Process and Quality Management Documents are always updated as per recommended QMS framework Identify process gaps and design new ways of working to build rigor and discipline of business management Integrate all new process and product changes with existing processes Partner with learning teams to ensure required trainings are imparted in a timely manner Define, refine and review all Business and Operational KPIs Ensure all KPIs are identified and published accurately and timely manner with required stakeholders Provide useful trend analysis and deep dive for root-cause identification Develop and initiate a culture of data backed continuous process improvements Lean-in to data analysis to highlight non-compliances and facilitate root cause analysis, solutions to mitigate risk Governance Risk and Control Support Proactively do review process maps, quality assurance process and checklists Proactively identify process risks and engage with stakeholders for closure Support the total quality management implementation driving governance, risk assessment, regulatory compliance and operational excellence reporting and monitoring. Help teams for all internal and external audit readiness Program and Stakeholder Management Manage Roundels Strategic priority to deliver on key initiatives for the enterprise. Run reliable + sustainable operating cadence and processes that effectively brings the leadership and key partners together to deliver on the TII Roundels strategic roadmap Builds Influence - Develops and presents logical, convincing reasons in support of one's perspectives and initiatives. Has proven experience in communicating with all levels of the organization and understanding the different perspectives. Is able to drive collective consensus towards desired outcomes. What you will bring to us: Overall experience of 8-12 years. 3 years Bachelors Degree & an MBA preferable (or additional experience in lieu of that), preferably from a consulting, Retail or a CPG business in India with exposure to business and strategy Organized project or business manager with experience in playing a central coordination role Ability to translate analytical data into useful business information & experience with BI reporting tools The candidate should be flexible, highly adaptable to a constantly changing environment, and excellent team player. The candidate will be asked to juggle multiple ad hoc requests in addition to the BAU aspects of the role. The ideal candidate will be a self-motivated and flexible team player who has a strategic vision but also the ability to execute successfully. Ability to take complete ownership and accountability Strong interpersonal and process & time management skills Self-starter who will take initiative, learn quickly and work independently A track record of success and a demonstrated ability to exercise good judgment and discretion High level of attention to detail, with excellent written and verbal communication / presentation skills Useful Links- Life at Target- Benefits- Culture- https://india.target.com/life-at-target/belonging
Posted 1 month ago
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