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Quality Assurance (Qa) Lead L1

Quality Assurance (Qa) Lead L1

Wipro

4 - 8 years

8 - 13 Lacs

hyderabad

Posted:1 day ago| Platform:

Apply

Skills Required

quality assurance qa bpo operations people management non voice coaching analytical skills cybersecurity communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role
Position: Quality Assurance (QA) Lead L1
Wipro Band: B2
Voice/ Non-Voice Non-Voice
Shift: 24*7
Qualification: Graduation
Experience: 4+Years of experience in COMO including 1+ years of experience in QA role
Experience Breakup: COMO BPO
Essential Hiring
Skills:

Analytical and Investigative Skills:

- Pattern RecognitionIdentifying recurring themes, malicious URLs, or suspicious attachments across multiple spam incidents. - Data InterpretationAnalyzing email logs, bounce messages, and spam reports to extract relevant information. - Forensic ThinkingApproaching spam incidents like a puzzle, gathering clues, and piecing together information to form a complete picture. Cybersecurity Awareness: - Phishing and Spoofing RecognitionIdentifying characteristics of phishing and spoofing attempts that often masquerade as legitimate emails. - Malware and Ransomware AwarenessUnderstanding the dangers of malicious attachments and links. - Account Compromise IndicatorsRecognizing signs that a customer''s email account may have been compromised and used for spamming - Has the ability to make judgements based on practice and previous experience - Excellent communication skills in order to provide client service - Good listener and communicator who effectively conveys information verbally and in writing - Strong interpersonal and people management skills - Strong analytical skills with an ability to solve issues with a win-win negotiation approach - Be a good decision maker - Operating procedures - Service Levels - Process metrics - Proficient with MS Office (Word, Excel, PowerPoint) Responsibilities:
1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team 2. Deliver Generic Domain Specific Modules along with up skilling resources on process. 3. Structure On boarding Training requirements, Pre Process, Customer Visits etc. 4. Ensure that all new employees go through the defined new learning path for their respective roles in the account 5. Deliver pre-process and process training for new employees 6. Support new hires during OJT and GO-live 7. Provide refresher and remedial training for existing employees 8. Ensure all regulatory requirements are complied with from time to time 9. Maintain trainee data and information 10. Generate training reports from time to time 11. Support any administrative tasks like trainee roster and scheduling etc. 12. Create/Customize training content for delivery 13. Provide feedback and coaching to analysts on the floor 14. Take ownership for improvement in analysts?? performance 15. Analyze training needs for employees working for the account. 16. Responsible for account level Training metrics 17. Responsible for adhering to training standardization guidelines defined by the BU Training Function 18. Responsible to work with ops to bridge gaps during training.
Languages English (Read/Write/Speak)
Language Proficiency Level B2
Nationality Indian Native
Delivery Location Hyderabad

Mandatory
Skills:

Quality .
Experience3-5 Years .

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Quality Assurance (Qa) Lead L1