Quality Assurance Manager

Job Description

The ideal candidate is a critical thinker who will proactively improve the quality systems of the company through internal audits, participation in process improvement programs, and interaction with key partners to obtain constructive feedback. Responsibilities Responsible for devising and establishing Quality procedures, standards and specifications Review customer requirements and make sure they are met and Look at ways to reduce waste and increase efficiency. Set up and maintain controls and documentation procedures. Monitor performance by gathering relevant data and produce statistical reports Measure performance and identify any areas of weakness, recommending and implementing improvements Liaise with other managers and staff and provide training, tools and techniques to enable others to achieve quality standards. Assess the effectiveness of changes made. Typical Qualifications Bachelor's degree in business administration or relevant fields. Experience Target Prior experience in quality assurance as a manager or other related roles. 10 plus years’ experience in an operations/customer service call center environment. Skills: (identify essential skills required and identify additional skills that enable success in performing this job) Strong knowledge of quality assurance standards and methodologies. Excellent managerial, leadership and communication skills. Analytical approach with good numerical skill and understanding of statistical analysis.  Keen attention to detail and organizational abilities. Basic knowledge of computers and use of software like MS Office Qualifications 10+ years' relevant work experience Highly organized with excellent attention to detail Excellent communication skills