Quality Assurance Analyst I-International

Teleperformance (TP)

3 - 7 years

4 - 8 Lacs

lucknow dlf

Posted:4 days ago| Platform:

Apply

Skills Required

process quality assurance quality control customer service quality management quality assurance flooring data analysis customer complaints concreting training shuttering autocad branch management center management counselling coaching

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled Quality Assurance Analyst I to join our team in the International sector. The ideal candidate will have 3 to 7 years of experience in quality assurance, preferably in a BPO or call center environment.

Roles and Responsibility

Monitor and evaluate agent performance to ensure high-quality customer service.
Develop and implement effective quality control processes to identify areas for improvement.
Collaborate with team members to resolve customer complaints and concerns.
Analyze data and trends to identify process improvements and optimize quality metrics.
Develop and maintain quality standards and procedures to ensure compliance with industry regulations.
Provide coaching and feedback to agents to enhance their performance and skills.

Job Requirements

Minimum 3 years of experience in quality assurance, preferably in a BPO or call center environment.
Strong knowledge of quality control processes and procedures.
Excellent analytical and problem-solving skills with attention to detail.
Ability to work effectively in a team environment and communicate complex ideas clearly.
Strong understanding of customer service principles and practices.
Experience with quality management tools and software is an asset.

More Jobs at Teleperformance (TP)

Medical Coding Executive

Navi Mumbai, Thane

1 - 2 yrs

INR 2 - 2 Lacs

International Process Customer Support @Gurgaon

Gurgaon

Experience: Not specified

INR 3 - 4 Lacs

Customer Support Representative

Goregaon

Experience: Not specified

INR 1 - 2 Lacs

Workforce Management Analyst

Hyderabad

2 - 6 yrs

INR 0 - 0 Lacs

Director - Network Operations For HYD. (Immediate joiner pref.)

Hyderabad

10 - 20 yrs

INR 32 - 45 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.