Quality Analyst

Vaibhav Global

0 - 1 years

1 - 4 Lacs

Jaipur Rajasthan India

Posted:1 day ago| Platform: Foundit logo

Apply

Skills Required

performance measures Analytical Skills Powerpoint Communication Skills Leadership Skills

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Monitor and Evaluate:
Assess agent interactions for compliance with quality standards and customer service metrics.
Feedback and Coaching:
Provide constructive feedback and coaching to agents to improve performance.
Quality Reporting:
Generate reports on agent performance and identify trends.
Training Support:
Assist in creating training materials and sessions to improve agent skills.
Continuous Improvement:
Identify operational improvements and collaborate with managers to implement changes.
Compliance:
Ensure agents adhere to compliance and data security standards.

Key Skills:

Proven work experience as a QA, international experience will have the priority
In-depth knowledge of performance measures
Analytical Skills MS Excel, PowerPoint
Excellent communication and leadership skills
Organizational and time-management skills
Decision-making skills
Flexibility to work night shifts as required by the role

More Jobs at Vaibhav Global

Warehouse Executive

Jaipur

2 - 3 yrs

INR 3 - 4 Lacs

Team Lead - Customer Service and Sales

Jaipur

1 - 6 yrs

INR 6 - 7 Lacs

Product Description Executive

Jaipur

Experience: Not specified

INR 2 - 3 Lacs

Photography Intern

Jaipur

Experience: Not specified

Salary: Not disclosed

Google Ads Expert

Jaipur

3 - 8 yrs

INR 10 - 12 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.