Quality Analyst

We are looking for a highly skilled and experienced Quality Analyst to join our team in Bengaluru. The ideal candidate will have 2 to 7 years of experience in quality analysis, preferably in an international setting.

• Conduct thorough quality checks on customer interactions to ensure high standards.
• Analyze data and trends to identify areas for improvement and implement changes.
• Collaborate with team members to develop and implement process improvements.
• Develop and maintain quality metrics and reports to track performance.
• Provide coaching and feedback to team members to enhance their skills.
• Identify and escalate issues or concerns to senior management as needed.

• Minimum 2 years of experience in quality analysis, preferably in an international setting.
• Strong analytical and problem-solving skills with attention to detail.
• Excellent communication and interpersonal skills, with the ability to work effectively in a team.
• Ability to adapt to changing priorities and deadlines in a fast-paced environment.
• Strong knowledge of quality principles and practices, with experience in implementing them.
• Experience working with CRM/IT enabled services/BPO industry is preferred.