Quality Analyst

Teleperformance (TP)

1 - 6 years

1 - 5 Lacs

thane

Posted:4 days ago| Platform:

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Skills Required

quality analysis customer experience management data analysis quality control data reporting service delivery coaching reporting tools quality analyst customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Monitor and evaluate customer interactions to ensure high-quality service delivery.
Develop and implement quality control processes to identify areas for improvement.
Collaborate with team members to resolve customer complaints and concerns.
Analyze data and trends to identify process improvements and optimize performance.
Provide coaching and feedback to team members to enhance their skills and knowledge.
Participate in continuous improvement initiatives to drive business growth.

Job Requirements

Strong analytical and problem-solving skills with attention to detail.
Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
Ability to adapt to changing priorities and deadlines in a fast-paced environment.
Strong understanding of quality control processes and procedures.
Experience with data analysis and reporting tools.
Ability to maintain confidentiality and handle sensitive information with discretion.

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