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Rudr Consultancy Services
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Quality Analyst

Job Expired: This job listing has expired.

Quality Analyst

Rudr Consultancy Services

1 - 4 years

3 - 6 Lacs

Udaipur

Posted:8 months ago| Platform:

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Skills Required

test scripts quality analysis qc tools qc call monitoring team training quality control software testing quality audit automation testing documentation manual testing kpo quality monitoring tni functional testing quality assurance

Work Mode

Work from Office

Job Type

Full Time

Job Description

Quality Analyst

Job Name:

Quality Analyst
Job Role:

QA Industry:Kpo/Bpo/Call Center Job Location:Udaipur(Rajasthan) Experience:1- 4year Salary:Best In the industry Education:Any Graduate
Job Summary:
To monitor calls/emails/chats on the evaluation form. To share regular feedback with agents. To conduct calibration sessions with the client/OPS/Training team. Should have knowledge of QC tools & MS office. To gather & analyses performance data. To share TNI with the training team on the basis of observations. About The Role ::
To monitor calls/emails/chats on the evaluation form.To share regular feedback with agents.To conduct calibration sessions with the client/OPS/Training team.Should have knowledge of QC tools & MS office.To gather & analyses performance data.To share TNI with the training team on the basis of observations. To plan and conduct team briefings/dip checks/PKTs etc. To train new hires on Quality Parameters & CTQs. Candidate should have excellent communication & analytical skills. Develop test scripts utilizing comprehensive business requirements, functional documentation and processes. Interact with various resources at workspace like a business, development as well as analyst teams. Implement test scripts, record actual results and identify defects.

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Quality Analyst