Quality Analyst - Healthcare Recruitment (Voice Process)

About Us:

We are a leading healthcare recruitment company connecting skilled professionals with top healthcare organizations. Our team is driven by the mission to deliver high-quality recruitment services, primarily conducted through voice-based interactions with international candidates and clients.

Job Summary:

Quality Analyst

Key Responsibilities:

• Monitor and evaluate outbound/inbound recruitment calls and interactions for quality, tone, accuracy, and compliance with company standards.
• Provide actionable feedback and coaching to recruitment consultants to improve communication effectiveness and conversion rates.
• Ensure adherence to process guidelines, client requirements, and data privacy protocols.
• Analyze call data and prepare quality reports, highlighting trends, gaps, and areas for improvement.
• Create and update quality scorecards and audit checklists based on evolving business requirements.
• Collaborate with training and HR teams to identify learning needs and contribute to continuous improvement initiatives.
• Flag and escalate compliance or ethical concerns immediately to leadership.
• Maintain records of quality assessments and improvements achieved over time.

Key Skills & Requirements:

• Bachelor's degree in any discipline (preferred: HR, Psychology, Communication).
• 24 years of experience in a QA role, preferably in a recruitment/BPO/healthcare process.
• Strong understanding of recruitment life cycle, especially voice-based healthcare hiring.
• Excellent listening, analytical, and communication skills.
• Proficient in using call recording, QA tools, and MS Office (especially Excel and PowerPoint).
• Detail-oriented with a proactive attitude toward continuous improvement.
• Familiarity with international compliance norms (like GDPR) is a plus.

Preferred:

• Experience working with healthcare recruitment teams.
• Knowledge of candidate screening and onboarding processes.
• Exposure to working with international (e.g., UK, US, Gulf) healthcare markets.

What We Offer:

• Opportunity to work with a global team in the healthcare recruitment space.
• Career growth in quality and operations management.
• Collaborative and inclusive workplace culture.