Qilk Sense Administrator

We are looking for a dedicated and proactive Application Support Engineer with expertise in Qlik Sense (Admin & Developer) and SAS ETL . The ideal candidate will provide technical support for data integration and visualization platforms, troubleshoot production issues, and ensure application stability and performance. Provide technical support for Qlik Sense dashboards, data models, and administrative components. Support SAS ETL jobs and troubleshoot any data pipeline issues. Investigate, diagnose, and resolve software issues reported by users. Debug application code and recommend or implement fixes and workarounds. Work closely with development and QA teams to test and validate defect resolutions and software enhancements. Maintain accurate and up-to-date documentation of support procedures, known issues, and resolutions (SOP/KEDB). Perform root cause analysis (RCA) for recurring issues and drive Problem Management initiatives. Participate in on-call support rotations to resolve critical incidents outside of business hours. Monitor platform performance and proactively suggest and implement improvements to enhance reliability, efficiency, and user experience. Required Skills & Qualifications: 3+ years of experience in application support with Qlik Sense (Admin and Developer) . Strong hands-on experience in SAS ETL processes and tools. Proficient in troubleshooting data visualization and integration issues. Strong debugging skills with the ability to analyze logs, error messages, and code. Familiarity with ITIL processes such as Incident Management, Problem Management, and Change Management. Excellent communication skills to collaborate with cross-functional teams and end-users. Experience in documenting support processes, known issues, and resolution steps. Preferred Qualifications: Experience with ticketing tools like ServiceNow, JIRA, or Remedy. Knowledge of databases (e.g., Oracle, SQL Server, PostgreSQL) and SQL for data analysis and validation. Exposure to cloud-based BI or data platforms (e.g., Qlik Cloud, Azure, AWS). Certifications in Qlik Sense or SAS technologies are a plus. Soft Skills: Strong analytical and problem-solving skills. Ability to work independently and manage priorities in a fast-paced environment. Customer-focused with a commitment to delivering high-quality support. Qlik Sense Admin