QA Manual Engineer

Post QA Engineer - Manual

Core Skills to check in the resume

• Experience of Manual QA of 2 years and max 4 years of experience
• Tools such as TestLink/JIRA that is used for Test management System

Duties and responsibilities

• Identify and document test cases for multi-component systems from requirements.
• Coordinate and communicate with developers on bug fixes and required modifications.
• Track, report and manage defects and bugs using JIRA and other tools
• Execute test cases and document software defects.
• Take ownership of software defects from discovery through to closure.
• Provide Test Summary & Test Exit Reports.

Requirements and qualifications

• Bachelor or Master Degree in Computer Science or a related field
• 2+ years of software test experience
• Basic SQL database experience, preferably MySQL
• Experience of investigating & troubleshooting software issues and raising defect reports.
• Excellent troubleshooting skills and communication skills - written, verbal, presentation.
• Good knowledge on Test Case preparation, review & execution, Defects review, and management, Black Box Testing.
• Good knowledge of SDLC, Software Testing Life Cycle (STLC) and different testing methodologies.
• Well versed with Usability, GUI, Functional, System, Regression, and Smoke/Sanity testing.

Customer Support Engineer

Number of Openings - 2

Recruited - 0

Core Skills to check in the resume

• 1+ year of experience in providing customer support
• Verbal/written Communication in English should be good.

Roles:

• Improve service experience.
• Take ownership of customers' issues and follow problems through to resolution.
• Assist in developing service procedures, policies and standards.
• Keep accurate records and document customer service actions and discussions.
• Develop and maintain user manuals for different applications
• Analyse statistics and compile accurate reports.
• Keep up with industry’s developments and apply best practices to areas of improvement.
• Control resources and utilise assets to achieve qualitative and quantitative targets.
• Maintain an orderly workflow according to priorities.

Requirement/Skills:

• Bachelor or master degree(IT graduates are preferred)
• 2+ years of experience as a customer support
• Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager.
• Experience in providing customer service support.
• Excellent knowledge of management methods and techniques.
• Proficiency in English - written, verbal and presentation.
• Working knowledge of customer service software, databases and tools.
• Strong client-facing and communication skills.
• Advanced troubleshooting and multi-tasking skills.

Job Type: Full-time

Pay: ₹350,000.00 - ₹1,000,000.00 per year

Benefits:

• Cell phone reimbursement
• Food provided
• Health insurance
• Provident Fund

Work Location: In person

Speak with the employer
+91 9650202037