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QA Inbound Voice Process (Customer Support) - Kolkata- Kolkata

QA Inbound Voice Process (Customer Support) - Kolkata- Kolkata

2coms

5 - 10 years

1 - 6 Lacs

kolkata

Posted:6 hours ago| Platform:

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Skills Required

bpo escalations team management performance monitoring inbound voice process interpersonal skills international voice process improvement customer support quality analysis quality assurance quality standards leadership communication skills customer experience

Work Mode

Work from Office

Job Type

Full Time

Job Description

SUMMARY

Title: QA Inbound Voice Process (Customer Support)

Location: Kolkata
Shift: US Shift (Fixed)
We are looking for an experienced professional to join as QA for Inbound Voice Process Customer Support.

Key Responsibilities:

Monitor performance, ensure SLA adherence, and maintain quality standards
Provide regular coaching, mentoring, and performance feedback
Handle escalations effectively and ensure seamless customer experience.
Collaborate with stakeholders for process improvement and efficiency

Requirements:
Minimum 5+ years of experience in Inbound Voice Process QA
Excellent communication and interpersonal skills
Strong team management and problem-solving abilities
Experience in BPO/Customer Support domain is mandatory

What We Offer:
Fixed US Shift timings
Leadership growth opportunities
Supportive and performance-driven work culture

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QA Inbound Voice Process (Customer Support) - Kolkata- Kolkata